Terrible experience at the Whisken CSpa

I had a terrible experience at the Camelot Spa at the Whisken. I booked for a solo pedi and a fully body massage with my husband directly thereafter. When I arrived there was only 1 the****** on site and when I asked if someone else was coming for the massages she said no and they dont have a booking for me. This the****** was from another branch so could not explain the mix up in the booking. She told me to contact the whatsapp line which I did, but the branch personnel read my message and ignored me. The lady agreed she could do a massage but it would be 60 minutes instead of 90 minutes and 1 after the other. Everything was rushed, the room was cold, she did not complete the pedi with moisturiser or hot stones, when I got home the pedi paint was patchy. I attempted contacting the branch several times again on Monday to give this feedback and to date I have been ignored. No answer, no call back, no apology. The level of unprofessionalism is shocking for such a well established brand, suffice to say I will not be returning!