NC
Nerissa C
Active since Mar 2011
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Pathetic customer service
They delivered the wrong item and after escalating multiple times they have still not collected the item. I am awaiting return and replacement but it is a complete struggle. You talk to 1 agent after another but nothing moves!!
159 replies
1 month ago
Refund delayed despite multiple follow ups
I cancelled within the valid period and its been nearly 3 weeks but I still have not received my refund. The team said payment has been initiated then another sent an eft form to complete. This is extremely unprofessional and inconvenient. I do not understand how they can hold onto my funds this long without settling me!
0 replies
4 months ago
Absolute inconvenience!
Paid additional costs for a midday flight so we could enjoy the afternoon in Durban but baggage was delayed for about 20 passengers. Its 4.30pm and I am still waiting for my bags. The children are not able t0 enjoy the pools or beach due to costumes etc being in luggage.
0 replies
5 months ago
Shocking service
Terrible experience. I was connected for 1 evening and then never again! I cancelled immediately on Day 2, which they acknowledged and attempted to offer me free service for a month in order to retain me as a customer. I declined the offer - which they again acknowledged - but come the end of the month, they proceeded to debit me for a full month of hosting. I again reached out to the team, who confirmed that they will stop the billing going forward i.e. for December. This morning I receive a bill of close to R1,000. Absolutely frustrating and ***********!
0 replies
6 months ago
Horrible service
Horrible experience from Day 1. They are quick to take your money but cannot care less about the level of service. I struggled with migration, after multiple calls I contacted the fibre provider in my estate directly then it got resolved. Thereafter was connected on the evening of the 2nd of October but they proceeded to charge me for the full day. I had intermittent connectivity issues so disputed the activation fees. They then suspended my services without notification. Even though the email sent says settle R249 by the 20th of October. Needless to say I will not be using them or recommending this provider. They should at least look into syncing the systems between telephonic support and whatsapp support, it has been an utterly short but frustrating journey!
0 replies
8 months ago
Terrible experience at the Whisken CSpa
I had a terrible experience at the Camelot Spa at the Whisken. I booked for a solo pedi and a fully body massage with my husband directly thereafter. When I arrived there was only 1 the****** on site and when I asked if someone else was coming for the massages she said no and they dont have a booking for me. This the****** was from another branch so could not explain the mix up in the booking. She told me to contact the whatsapp line which I did, but the branch personnel read my message and ignored me. The lady agreed she could do a massage but it would be 60 minutes instead of 90 minutes and 1 after the other. Everything was rushed, the room was cold, she did not complete the pedi with moisturiser or hot stones, when I got home the pedi paint was patchy. I attempted contacting the branch several times again on Monday to give this feedback and to date I have been ignored. No answer, no call back, no apology. The level of unprofessionalism is shocking for such a well established brand, suffice to say I will not be returning!
0 replies
19 months ago
FICA - ****
I'm unable to withdraw my winnings. The FICA uploads are complete but there is a system error on contact details. It says phone number doesn't match despite this being the number they smsd registration to. Their support team doesn't respond to emails either. I've emailed all docs and no acknowledgement. Wish I read the reviews before depositing, never had such issues with Sunbet! To the contact center, pls urgently payout the money owing!
371 replies
24 months ago
Order not completely delivered but closed
I ordered 3 packs of waters but only 2 arrived. I signed for 2 but they closed my order as completed. I've now followed up numerous times via emails, call centre and whatsapp but still have zero resolution! Such terrible service, it's absolutely shocking! Suffice to say, I will never order from Makro again! This has never happened with Takealot and I encourage online shoppers to rather support them.
53 replies
71 months ago
New contract and Port in debacle!
Request Number 5378636. Background Contract upgrade done as a new contract in error by your consultant. He advised a port in could be done telephonically to fix the issue of giving me an new number instead of retaining my original number. This was in January. That did not happen. I had to go to the Kyalami store where they advised that the old line needed to be cancelled. So I did that. A month later, I went to the Kyalami store again and the consultant said she had submitted the application. 2 weeks later the service call was closed without a reason. I called your help desk who said I needed to go in again as this was an error. Much to my frustration, I did. This was to the Mall of Africa. The girl deactivated my old number and said it would be active on the new sim in 48 hours. Well, no surprises that this did not happen. This was in early March. So I went back to the Mall of Africa and the next consultant Zito advised that her colleague had made a mistake by completely destroying the number. And she proceeded to log another call for assistance to fix the blunder. To date I have had zero feedback despite several follow ups. I was told to contact Vodacom directly by your help service through messenger. Vodacom stated that they cannot assist as the contract is with Telkom. So I ask, with sheer frustration and desperation and given this is now 5 months down the line, what do I need to do to get my original Telkom number back????
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)