CF
Cape Fertility Clinic
Unclaimed Business
CF
Cape Fertility Clinic
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#14Ranked In Health & Medical
0 NPSUnlikely
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFT
Fezeka T
1 reviews | Active since Jan 2020
18 Oct 2022, 00:59
Thoroughly happy Fez in the flesh with Nocawe and Sis' Tam Tam
For some apparent reason lately I am struggling to find stellar service at most places I go to, although this recent experience I have had with Dr Matebese and her Receptionist Nocawe warmed my heart. Part of me being thoroughly happy with them both was the fact that I was able to speak my home language with them which genuinely just does so much for one inside (might I add, I am fluent in English). From the first day I started engaging with Dr Matebese on email she has been courteous, polite, patient, knowledgeable and just so kind with her sincere compliments. I first inquired some time last year about services offered to which she responded promptly (night time to be exact), fast forward to a year later I mail her again to tell her I am ready. She then puts me in touch with her pleasant PA who treats my partner and I with so much warmth. Patient with me, with my multiple change of visit dates, fast-forward to finally physically visiting their practice and meeting these wonderful ladies face to face for the first time. I was made to feel so comfortable when I asked for working space, warming of my lunch. We engaged with Nocawe and Dr Matebese so comfortably and laughed so much, I didn't want to leave and wanted to continue working at their premises even after my appointment - but I had to be a grown-up and leave. Thank you so much ladies for making me feel so welcomed, recognized and comfortable; you definitely hit the spot and I will surely be recommending you to friends and family in future. Much love, Fez in the flesh :)
Helpful (0)
|Replies (0)FT
Fezeka T
1 reviews | Active since Jan 2020
18 Oct 2022, 00:59
Thoroughly happy Fez in the flesh with Nocawe and Sis' Tam Tam
For some apparent reason lately I am struggling to find stellar service at most places I go to, although this recent experience I have had with Dr Matebese and her Receptionist Nocawe warmed my heart. Part of me being thoroughly happy with them both was the fact that I was able to speak my home language with them which genuinely just does so much for one inside (might I add, I am fluent in English). From the first day I started engaging with Dr Matebese on email she has been courteous, polite, patient, knowledgeable and just so kind with her sincere compliments. I first inquired some time last year about services offered to which she responded promptly (night time to be exact), fast forward to a year later I mail her again to tell her I am ready. She then puts me in touch with her pleasant PA who treats my partner and I with so much warmth. Patient with me, with my multiple change of visit dates, fast-forward to finally physically visiting their practice and meeting these wonderful ladies face to face for the first time. I was made to feel so comfortable when I asked for working space, warming of my lunch. We engaged with Nocawe and Dr Matebese so comfortably and laughed so much, I didn't want to leave and wanted to continue working at their premises even after my appointment - but I had to be a grown-up and leave. Thank you so much ladies for making me feel so welcomed, recognized and comfortable; you definitely hit the spot and I will surely be recommending you to friends and family in future. Much love, Fez in the flesh :)
0
Replies (0)FVDM
Fezeka Van Der Merwe
1 reviews | Active since Jan 2020
11 Dec 2019, 10:10
Experience with Cape Fertility Clinic
I did not have a good experience at all to say the least. From an incompetent receptionist who continuously drew incorrect account statements, on one she made my husband the patient. I never got it through medical aid and I was emotionally exhausted to fight, she was very unfriendly towards me. Then I had an operation to remove a fibroid and ended up with superficial thrombophlebitis which is apparently a known side effect. The specialist told me the an anaesthetist would call to find out how I was. Not once did he call, obviously not concerned. Took months to heal. It may have been a listed side effect but for them not to care just goes to show because at the end of the day they are dealing with human beings who are undergoing very emotionally draining treatment, caring a bit should be a given. Then I had my AI and ended up having what I still believe was an early miscarriage, the doctor at the emergency unit at Durbanville Mediclinic said as much, it may be but there was no way of knowing and obviously I wasn’t his patient, not faulting him. What was surprising was my doctor’s reaction and lack of care. She was meant to send me a script on the Monday when she got to the office and I never heard from her since. When she didn’t follow up I was still hurting and decided to give myself time to heal but later on looking at everything that had happened I decided they were not the people to be helping me on my journey of trying to conceive. I decided it was time to go back to the drawing board and find a much more caring doctor to help me with this and not people who are just doing their job. The doctor who did the AI procedure was very gentle and friendly. I spent a lot of money and it was all for nothing but I’m at peace now. I am yet to gather the courage to go through this again but definitely with a different practice. Maybe I’ll leave it in God’s hands. In all, this was my experience and I wouldn’t refer anyone to them. She may have done nothing wrong but I think it just takes a special doctor to give the kind of care necessary for this journey.
Helpful (0)
|Replies (0)FVDM
Fezeka Van Der Merwe
1 reviews | Active since Jan 2020
11 Dec 2019, 10:10
Experience with Cape Fertility Clinic
I did not have a good experience at all to say the least. From an incompetent receptionist who continuously drew incorrect account statements, on one she made my husband the patient. I never got it through medical aid and I was emotionally exhausted to fight, she was very unfriendly towards me. Then I had an operation to remove a fibroid and ended up with superficial thrombophlebitis which is apparently a known side effect. The specialist told me the an anaesthetist would call to find out how I was. Not once did he call, obviously not concerned. Took months to heal. It may have been a listed side effect but for them not to care just goes to show because at the end of the day they are dealing with human beings who are undergoing very emotionally draining treatment, caring a bit should be a given. Then I had my AI and ended up having what I still believe was an early miscarriage, the doctor at the emergency unit at Durbanville Mediclinic said as much, it may be but there was no way of knowing and obviously I wasn’t his patient, not faulting him. What was surprising was my doctor’s reaction and lack of care. She was meant to send me a script on the Monday when she got to the office and I never heard from her since. When she didn’t follow up I was still hurting and decided to give myself time to heal but later on looking at everything that had happened I decided they were not the people to be helping me on my journey of trying to conceive. I decided it was time to go back to the drawing board and find a much more caring doctor to help me with this and not people who are just doing their job. The doctor who did the AI procedure was very gentle and friendly. I spent a lot of money and it was all for nothing but I’m at peace now. I am yet to gather the courage to go through this again but definitely with a different practice. Maybe I’ll leave it in God’s hands. In all, this was my experience and I wouldn’t refer anyone to them. She may have done nothing wrong but I think it just takes a special doctor to give the kind of care necessary for this journey.
0
Replies (0)