FT
Fezeka T
Active since Oct 2015
12
Reviews
0
Industries
Reviews
12 reviews13 months ago
UberEats with no sense of care whatsoever
I am absolutely appalled at how inhumane UberEats has grown to be. I ordered food at Fishaways valued to R254.95 on Tuesday 25 March 2025 morning to have it as my lunch in the afternoon. Sadly I wrote my delivery instructions in the wrong place, in the food section and not the delivery section therefore in delivery section it stated I would come collect at the door. Levis the driver delivered my food to my work address, messaged me and after a couple of minutes he got onto his bike and left with my food. When I came down to look for him, I asked the security if he had seen a delivery person and he said yes and he even asked the driver where he was going and if he could help. Delivery person said no, the recipient will come meet me here. After a couple of minutes he got onto his bike and left. When I came down he was gone. On my app it says food delivered, I reported no food has been delivered to me, I have nothing. The strange part was I was given a password to give driver although it says food was delivered although definitely not in my hands. I inquired in the office if my colleagues collected food on my behalf to which they said no. I involved centre management and we looked at camera footage and we could see driver arrive, come to security, wait around and leave again. I understand he messaged me and I did not answer and even that could never be intentional, I was at work on another call. Could they have not called me to advise they are here instead of only use chat messaging? Could they have not asked to leave my food with security because that wouldn’t have been a problem for me? When UberEats came back with feedback they had the gall to say I don’t qualify for a refund as the driver attempted reaching me. After being upset, emotional, flabbergasted and just hungry, I became emotional about the lack of care from Uber, and they have decided to keep quiet ever since Tuesday. Noone ever thought shame this customer might not have havd something else to eat. Oh and by the way I am 3 months pregnant. What happened to ubunt of people who work in companies? Companies don’t run themselves, they are run by people. How could people push policies to this extent where they couldn’t care less whether you eat or not eat despite the fact that you asked for no favours, you ordered your food, paid full price and delivery and only for them to send you a cold email stating you don’t qualify for a refund. Can someone make this make sense to me, because 3 days later I am still shocked. Strangely so I’ve been a loyal customer to Uber for many many years.
0 replies
32 months ago
Putrid service from Debonairs Gugulethu
We find ourselves here again at complaints land with Debonairs Gugulethu. Such a sad sad place to be especially when you're hungry. I place an online order at 17:07. The store wrote online it closes at 19:00. My order was placed successfully and I got confirmation. I started calling in at 17:55 following up. Consultants spoke with me asked to place me on hold then dropped my call. Another had me on hold for close to 20 minutes then chose to drop the line as she saw I was persistent. I called in 6 times and still nothing. Fast-forward to an hour and a half and still no order delivered but money taken out of my bank account. This is just downright sad and infuriating. Why not close shop if you cannot maintain? You already provide a poor service anyway. It truly makes me sad to see businesses like these which benefit the community being treated so less than. I want my money back and my food for free.
0 replies
33 months ago
Annoying ABSA with its lengthy processes and illiterate staff
I am so annoyed with this bank and all its lengthy processes that don't result into exactly what I want and am willing to pay for as a customer. I had a bad experience with them a year ago which was not resolved to my satisfaction then, however resolved on their systems for the sake of pushing numbers, and now yet again I am livid! Some branch consultants are not knowledgeable and are inconsiderate. When you are eventually assisted, you spend more time with them than you anticipated, like it's just an entire frustrating rant! As to why I've kept this account open for such a long time, the **** only knows why, although come month-end I will be closing it I've had ENOUGH! You seriously know how to work me up.
60 replies
33 months ago
Cape Town Hotel School - Granger Bay is the epitome of excellence in all respects
Cape Town Hotel School - Granger Bay is the epitome of excellence. Their location, staff service and cuisine are impeccable! They truly deserve to be a 5 star restaurant and up there with the best of the best. Thank you collectively team for always making my experiences at your establishment pleasant, tasty and dreamy. You are really doing amazing work in your grooming of students, food taste & presentation as well and overall cleanliness and service rendered. My one piece of advise is to provide a better quality microphone system. Thank you.
0 replies
33 months ago
Ms Ntokozo Ndovela beautifully flying the Nedbank flag sky high
This is an appreciation compliment is for Ms Ntokozo Ndovela who assisted me on July 7, 2023, a Service Consultant in the Lifestyle Banking department. She assisted me with card advise and product application. She was so warm, friendly and thorough, I'd truly love to deal with her any and every time I call in. She advised me on what to try regarding a blocked card due to many incorrect PIN trials. She was optimistic and gave me hope I'd be successful and was mindful of the route I had avoided having paraphrased what I shared. Thereafter she made me aware of offers appearing in my profile. I advised her of my reluctance based on poor previous experiences from their incongruous systems, she managed to persuade me and within minutes I was successful with activating the offer. We giggled so much that for a second I forgot I was speaking to a complete stranger but rather a helpful friend. Thank you Ntokozo. Your good work is appreciated and I wish you service each and every client with brilliance and pazazz like you did with me. I wish you the very best in your career and growth at Nedbank.
0 replies
38 months ago
This experience screams unprofessional and inefficient staff including management to me!
I receive a text to some weeks back saying I am owing money and I need to contact this number and quote this reference. I email them asking for an amount, I receive a response saying I will get a call. I respond back saying I prefer email correspondence, no one replies. I eventually call and speak to Mpho because that day Lerato whom I spoke with before was not available. Mpho gave me an amount, I paid and sent proof and requested confirmation-I was told I'd get it in about a week. 2 weeks later no letter, no email, no follow-up, no apology, NIX. I send a follow-up no one responds. Today being 3 weeks later I decide to call following up, immediately asking for TL to which I speak to Masina. Masina listens to my experience, agrees to assist and I ask how long will he take to revert, he responds saying within an hour on my cell-oh and how can I forgot that he saw no reason to apologise for inefficiency displayed by his consultants. Swiftly moving along, an hour later reaches, again no callback. I callback in 1 hour and 45 minutes later asking for the same guy, he comes to the line. I ask why he chose not to call as promised and he explains how he is one TL overseeing so much; he corrects me by telling me he did not promise to call me an hour later and I should understand because this action was not placed in his diary because I did not call on his direct line-WOW Masina! I ask him so between earlier and now you did not see a need to call me back and give me the information we agreed you would or atleast update me on your progress at the time we agreed, he mumbles something. I say ok moving along I will hold on the line for you to do what you need to do in order to eventually send me this letter. I hold, he speaks to his people and come back to me at 15:20 telling me I will get the letter before 15:30. I ask him do you realise what time it is now, and he says yes, you should get your document in 9 minutes. Fast forward 60 minutes later, still nothing. I ask for his superior's details, he asks me why, I tell him I believe in giving people and companies feedback and I would like your boss to know how your consultants and yourself treat customers, he tells me his boss is the Director Mr Edward Morere and he cannot give me his email address. I thank him for his assistance and we release the line amicably. Minutes later I get a call from Mpho the consultant asking for my personal details, I tell her you have them all as we've spoken and I had given you before. She places me on hold and eventually drops- this is all services rendered by a company who states "TOTAL COMMITMENT sums up our agency philosophy and our foundation for success. We use every resource available to us to serve the needs of our clients. Medaco’s commitment to service clients is clearly evident in its continued investment in systems and in its professionally trained, knowledgeable staff." about themselves-BIGGEST LIE! This experience screams unprofessional and inefficient staff including management to me! I wonder when will certain companies take customer services seriously, as they don't realise without those customers existence they wouldn't have a company let alone jobs.
0 replies
43 months ago
Pathetic service at ABSA Adderely branch by ladies (Manager and Teller), yet a man Linda the Consultant outshined them service wize- so surprised!
I walk into ABSA Adderley Str. branch in Cape Town, Western cape today at 3pm. The bank closes at 3.30pm. There is noone attending to customers walking in, staff are busy with what they are busy with, customers are sitting down. I decide instead of sitting and running the risk of sitting in the wrong queue, I walk over to open consultant Mr Linda Rongo (please excuse me if I've spelt your name incorrectly-would've helped if y'all had badges). I share with Linda which product I have and what I've been trying to do although struggling hence walking into a branch asking for assistance. Linda searches on system, makes calls, we try again on phone although to no success. Ultimately it dawns on Linda after many consultations a credit card does not allow for a cash-send to be done as much at the option is stipulated on USSD as something being available to me. Linda then directs me to a Teller in order to make a withdrawal which will cost me more in charges yet I still go because I'd like funds. I arrive to a disinterested elderly employee who tells me she has banked and there is nothing she can do about it. She asks me who I come from, I tell her. She is very stand-offish to a point where she was not inviting for me to even sit because she is not willing to assist me and there is nothing she will do. I tell her, I have been in this bank for awhile now trying to remove a block which I was not thoroughly explained to its impact at the time of getting it, I have been trying to send money to myself but i wasn't winning hence walking in, I was eventually told I am not able to use an option that is available to me on the USSD line which noone seemed to know that it is not available to me, after all this trouble you tell me no you cannot help me? She says ye, I say someone needs to help me because I need this money. She calls her superior and she calls Linda and they discuss my matter infront of me and away from me. Linda comes over and profusely apologises, I tell him your apology does not help, you've been kind although kindness aside I just want my money so I can leave. He say noone can do anything at this point, I ask for someone in charge with the belief they will do something. This lady comes to me and tells me that Woodstock branch should have not given me money out of my own account without a card because policy does not allow, and due to that same policy she will not assist. We did a back and forth whilst standing, this manager sounding stand-offish as well and completely rattling my chain, when I lost it I just left her standing there, furiously storming out of the bank. What the hell ABSA???? Never again will I allow you to treat me that way. Month-end of October I am paying that credit card in full and closing it. Thanks for all the trouble! Never recommending you anywhere!
133 replies
43 months ago
Totally discouraged, never going back there!
I am disheartened to share the terrible car experience I had at the Century City Conference Centre where my car was clamped on your premises last week Wednesday 05 October 2022. I attended the W&RSETA Inaugural Conference at your centre to which I thoroughly enjoyed and found your premises of high standards, although sadly your service was not complimentary to the venue. The conference was scheduled to start at 09:00, to which I arrived at 08:20, so I considered myself to be pretty early. I remember I still walked into the hotel first then thereafter went to the centre. The conference started and proceeded right through till 17:00. Never at any point did I think of heading out the car or perhaps needing something from it which would have made me step out and find it clamped. It’s only after the conference when I had to go home then I found a note on the window and a clamp on the wheel. My heart sank. I went to my colleague who happened to be the Event Organiser and he referred me to Genevieve. I explained myself to her, how I have never been to this venue before and how I thought I was early hence the availability of parking. I was never asked at entry point if I know where parking is or will I be needing parking, nothing of such sort was mentioned to me and I casually walked in and started mingling. When asked, Genevieve willingly went to go find out from her superior to which she came back sharing the road is a public road and the centre and hotel have no say over it. (You can imagine the look on my face) This then disturbed me because in my understanding the road allows cars to drive on it, cars coming to visit your establishment therefore the road, it’s make-up and appearance adds to the holistic Century City Hotel and Conference Centre experience, one cannot divorce the 2. I then asked Genevieve how I am expected to go home as I’ve been there the whole day and I really would like to head home to relax; Genevieve shrugged her shoulders. I then spoke to my colleague the Event Organiser asking if he could not speak to the Hotel Manager to which he did and he was given telephone numbers to call. We ended up sitting at the entrance of the Hotel, lost not knowing what to do. I kept questioning myself how does A WHOLE PRESTIGIOUS 4 STAR HOTEL AND CONFERENCE CENTRE not know how to properly treat its delegates by advising on simple things like where to park. We really won’t all know where your facilities are and when to use them particularly being a first-time visitor. After sitting at the hotel entrance, now starting to get cold, we call the clamping people telephone number and they come through. Earlier we were told they take EFT and cash. Noone in this day and age still carries cash, so I ask the gentleman what their account details are so I could send the money in-front of him so he may witness transaction and be able release cars. This man tells me should I pay that way I’d have to wait for the money to reflect in their account which could take hours, up to 24, then they would release. I responded in saying you are joking right, and he says no. Then I think I do have some cash which I happened to receive earlier that same day so I was fortunate in that case and took that out. But even that cash was not enough and had to go ask for more money from colleagues-imagine-how embarrassing. I felt so humiliated by this entire experience, and I vowed I would never set foot at that centre again. I mean no one even made an attempt to announce to us at the conference that a car of this model and colour will be clamped shortly as it is parked in the wrong area, I would have immediately attended to it. I felt scammed by Century City Conference Centre from my hard-earned money. If I could cry I would, but I just stood there and experienced it all like it was a bad dream, imagining someone would come to me and say no mam sorry we are joking. Our organization spent a minimum of R300 000 on the 05th of October 2022, not including how many delegates slept at their hotel right opposite. You look at the stature of the place with its people and management and expect more, yet they are unwilling to reimburse me my R400 by rationalizing to themselves in saying "we Century City Conference Centre and Hotels, have no control over the traffic rules managed and overseen by the CCPOA and The City Of Cape Town. We trust the above to be in order." I wonder ow will it be in order whereas they refuse to re-imburse me.
0 replies
43 months ago
Thoroughly happy Fez in the flesh with Nocawe and Sis' Tam Tam
For some apparent reason lately I am struggling to find stellar service at most places I go to, although this recent experience I have had with Dr Matebese and her Receptionist Nocawe warmed my heart. Part of me being thoroughly happy with them both was the fact that I was able to speak my home language with them which genuinely just does so much for one inside (might I add, I am fluent in English). From the first day I started engaging with Dr Matebese on email she has been courteous, polite, patient, knowledgeable and just so kind with her sincere compliments. I first inquired some time last year about services offered to which she responded promptly (night time to be exact), fast forward to a year later I mail her again to tell her I am ready. She then puts me in touch with her pleasant PA who treats my partner and I with so much warmth. Patient with me, with my multiple change of visit dates, fast-forward to finally physically visiting their practice and meeting these wonderful ladies face to face for the first time. I was made to feel so comfortable when I asked for working space, warming of my lunch. We engaged with Nocawe and Dr Matebese so comfortably and laughed so much, I didn't want to leave and wanted to continue working at their premises even after my appointment - but I had to be a grown-up and leave. Thank you so much ladies for making me feel so welcomed, recognized and comfortable; you definitely hit the spot and I will surely be recommending you to friends and family in future. Much love, Fez in the flesh :)
0 replies
45 months ago
Happy Customer
For that amount paid I would have appreciated more roses in that vase, although to be fair I got exactly what I ordered in good condition and morning delivery so I'm happy. The receiver was excited, which made me the sender even more happier. Thank you Netflorist. I hope to win the order you automatically entered me into the competition for.
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)