CC
Century City Convention Centre
Unclaimed Business
CC
Century City Convention Centre
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFT
Fezeka T
1 reviews | Active since Jan 2020
18 Oct 2022, 01:08
Totally discouraged, never going back there!
I am disheartened to share the terrible car experience I had at the Century City Conference Centre where my car was clamped on your premises last week Wednesday 05 October 2022. I attended the W&RSETA Inaugural Conference at your centre to which I thoroughly enjoyed and found your premises of high standards, although sadly your service was not complimentary to the venue. The conference was scheduled to start at 09:00, to which I arrived at 08:20, so I considered myself to be pretty early. I remember I still walked into the hotel first then thereafter went to the centre. The conference started and proceeded right through till 17:00. Never at any point did I think of heading out the car or perhaps needing something from it which would have made me step out and find it clamped. It’s only after the conference when I had to go home then I found a note on the window and a clamp on the wheel. My heart sank. I went to my colleague who happened to be the Event Organiser and he referred me to Genevieve. I explained myself to her, how I have never been to this venue before and how I thought I was early hence the availability of parking. I was never asked at entry point if I know where parking is or will I be needing parking, nothing of such sort was mentioned to me and I casually walked in and started mingling. When asked, Genevieve willingly went to go find out from her superior to which she came back sharing the road is a public road and the centre and hotel have no say over it. (You can imagine the look on my face) This then disturbed me because in my understanding the road allows cars to drive on it, cars coming to visit your establishment therefore the road, it’s make-up and appearance adds to the holistic Century City Hotel and Conference Centre experience, one cannot divorce the 2. I then asked Genevieve how I am expected to go home as I’ve been there the whole day and I really would like to head home to relax; Genevieve shrugged her shoulders. I then spoke to my colleague the Event Organiser asking if he could not speak to the Hotel Manager to which he did and he was given telephone numbers to call. We ended up sitting at the entrance of the Hotel, lost not knowing what to do. I kept questioning myself how does A WHOLE PRESTIGIOUS 4 STAR HOTEL AND CONFERENCE CENTRE not know how to properly treat its delegates by advising on simple things like where to park. We really won’t all know where your facilities are and when to use them particularly being a first-time visitor. After sitting at the hotel entrance, now starting to get cold, we call the clamping people telephone number and they come through. Earlier we were told they take EFT and cash. Noone in this day and age still carries cash, so I ask the gentleman what their account details are so I could send the money in-front of him so he may witness transaction and be able release cars. This man tells me should I pay that way I’d have to wait for the money to reflect in their account which could take hours, up to 24, then they would release. I responded in saying you are joking right, and he says no. Then I think I do have some cash which I happened to receive earlier that same day so I was fortunate in that case and took that out. But even that cash was not enough and had to go ask for more money from colleagues-imagine-how embarrassing. I felt so humiliated by this entire experience, and I vowed I would never set foot at that centre again. I mean no one even made an attempt to announce to us at the conference that a car of this model and colour will be clamped shortly as it is parked in the wrong area, I would have immediately attended to it. I felt scammed by Century City Conference Centre from my hard-earned money. If I could cry I would, but I just stood there and experienced it all like it was a bad dream, imagining someone would come to me and say no mam sorry we are joking. Our organization spent a minimum of R300 000 on the 05th of October 2022, not including how many delegates slept at their hotel right opposite. You look at the stature of the place with its people and management and expect more, yet they are unwilling to reimburse me my R400 by rationalizing to themselves in saying "we Century City Conference Centre and Hotels, have no control over the traffic rules managed and overseen by the CCPOA and The City Of Cape Town. We trust the above to be in order." I wonder ow will it be in order whereas they refuse to re-imburse me.
Helpful (0)
|Replies (0)FT
Fezeka T
1 reviews | Active since Jan 2020
18 Oct 2022, 01:08
Totally discouraged, never going back there!
I am disheartened to share the terrible car experience I had at the Century City Conference Centre where my car was clamped on your premises last week Wednesday 05 October 2022. I attended the W&RSETA Inaugural Conference at your centre to which I thoroughly enjoyed and found your premises of high standards, although sadly your service was not complimentary to the venue. The conference was scheduled to start at 09:00, to which I arrived at 08:20, so I considered myself to be pretty early. I remember I still walked into the hotel first then thereafter went to the centre. The conference started and proceeded right through till 17:00. Never at any point did I think of heading out the car or perhaps needing something from it which would have made me step out and find it clamped. It’s only after the conference when I had to go home then I found a note on the window and a clamp on the wheel. My heart sank. I went to my colleague who happened to be the Event Organiser and he referred me to Genevieve. I explained myself to her, how I have never been to this venue before and how I thought I was early hence the availability of parking. I was never asked at entry point if I know where parking is or will I be needing parking, nothing of such sort was mentioned to me and I casually walked in and started mingling. When asked, Genevieve willingly went to go find out from her superior to which she came back sharing the road is a public road and the centre and hotel have no say over it. (You can imagine the look on my face) This then disturbed me because in my understanding the road allows cars to drive on it, cars coming to visit your establishment therefore the road, it’s make-up and appearance adds to the holistic Century City Hotel and Conference Centre experience, one cannot divorce the 2. I then asked Genevieve how I am expected to go home as I’ve been there the whole day and I really would like to head home to relax; Genevieve shrugged her shoulders. I then spoke to my colleague the Event Organiser asking if he could not speak to the Hotel Manager to which he did and he was given telephone numbers to call. We ended up sitting at the entrance of the Hotel, lost not knowing what to do. I kept questioning myself how does A WHOLE PRESTIGIOUS 4 STAR HOTEL AND CONFERENCE CENTRE not know how to properly treat its delegates by advising on simple things like where to park. We really won’t all know where your facilities are and when to use them particularly being a first-time visitor. After sitting at the hotel entrance, now starting to get cold, we call the clamping people telephone number and they come through. Earlier we were told they take EFT and cash. Noone in this day and age still carries cash, so I ask the gentleman what their account details are so I could send the money in-front of him so he may witness transaction and be able release cars. This man tells me should I pay that way I’d have to wait for the money to reflect in their account which could take hours, up to 24, then they would release. I responded in saying you are joking right, and he says no. Then I think I do have some cash which I happened to receive earlier that same day so I was fortunate in that case and took that out. But even that cash was not enough and had to go ask for more money from colleagues-imagine-how embarrassing. I felt so humiliated by this entire experience, and I vowed I would never set foot at that centre again. I mean no one even made an attempt to announce to us at the conference that a car of this model and colour will be clamped shortly as it is parked in the wrong area, I would have immediately attended to it. I felt scammed by Century City Conference Centre from my hard-earned money. If I could cry I would, but I just stood there and experienced it all like it was a bad dream, imagining someone would come to me and say no mam sorry we are joking. Our organization spent a minimum of R300 000 on the 05th of October 2022, not including how many delegates slept at their hotel right opposite. You look at the stature of the place with its people and management and expect more, yet they are unwilling to reimburse me my R400 by rationalizing to themselves in saying "we Century City Conference Centre and Hotels, have no control over the traffic rules managed and overseen by the CCPOA and The City Of Cape Town. We trust the above to be in order." I wonder ow will it be in order whereas they refuse to re-imburse me.
0
Replies (0)KB
Karen B
1 reviews | Active since Jan 2020
29 Mar 2022, 07:35
Amazing Venue
My daughters 21st birthday was held at the venue, WOW !! Amazing, friendly staff, beautiful clean venue, host was very accommodating and helpful, food was amazing - compliments to the Chef! Booking process was absolutely awesome, thank you to Zenda and team!
Helpful (0)
|Replies (0)KB
Karen B
1 reviews | Active since Jan 2020
29 Mar 2022, 07:35
Amazing Venue
My daughters 21st birthday was held at the venue, WOW !! Amazing, friendly staff, beautiful clean venue, host was very accommodating and helpful, food was amazing - compliments to the Chef! Booking process was absolutely awesome, thank you to Zenda and team!
0
Replies (0)SG
Stefan G
1 reviews | Active since Jan 2020
19 Sept 2019, 11:22
Century City Convention Centre Is A Must Use.
This convention center is great and central and has great parking area. It's stunning and the staff is really helpful. The rooms are great and can be adjusted at anytime to your needs.
Helpful (0)
|Replies (0)SG
Stefan G
1 reviews | Active since Jan 2020
19 Sept 2019, 11:22
Century City Convention Centre Is A Must Use.
This convention center is great and central and has great parking area. It's stunning and the staff is really helpful. The rooms are great and can be adjusted at anytime to your needs.
0
Replies (0)DH
Dirko H
1 reviews | Active since Jan 2020
15 Nov 2018, 22:37
Century City Conference Centre the best!!
I was pleasantly surprised recently when attending the Century Conference Centre. All the staff from the security right through to the management was extremely helpful and assisted where needed. I was never left to my own and everyone was friendly and professional. haven't experienced this in a long time. Well done!! You are the best!
Helpful (0)
|Replies (0)DH
Dirko H
1 reviews | Active since Jan 2020
15 Nov 2018, 22:37
Century City Conference Centre the best!!
I was pleasantly surprised recently when attending the Century Conference Centre. All the staff from the security right through to the management was extremely helpful and assisted where needed. I was never left to my own and everyone was friendly and professional. haven't experienced this in a long time. Well done!! You are the best!
0
Replies (0)SD
Shamila D
1 reviews | Active since Jan 2020
13 Jun 2017, 09:28
Exploiting Staff
<p>It was brought to my attention that the Century City Convention Centre does not pay their staff when they work on public holidays and they do not pay their staff for Sundays as they do not want to pay double pay, so the staff has to do prep work on a Saturday for Monday functions. The CEO's of the Century City Convention Centre is under the inpression because they are a "private company" they can make up their own rules and do not have to answer to what the abour laws have put forward where their staff is concerned. </p>
Helpful (0)
|Replies (0)SD
Shamila D
1 reviews | Active since Jan 2020
13 Jun 2017, 09:28
Exploiting Staff
<p>It was brought to my attention that the Century City Convention Centre does not pay their staff when they work on public holidays and they do not pay their staff for Sundays as they do not want to pay double pay, so the staff has to do prep work on a Saturday for Monday functions. The CEO's of the Century City Convention Centre is under the inpression because they are a "private company" they can make up their own rules and do not have to answer to what the abour laws have put forward where their staff is concerned. </p>
0
Replies (0)