Cappello
1.7|79 reviews
MT
MrT T
1 reviews | Active since Member
07 Jan 2026, 18:59
****** by a Formal Business
Hi,
Just collected an Uber-placed order from you and Haloumi is missing!!! Yet when we collected the order we asked the staff to double check it.
The order had been placed for a 3.45 collection. Worst part, when we try to phone you, the number you advertised doesn't work at all!
Why are you guys so disorganised?
(Unfortunately this goes to prove that we sometimes blame Uber drivers for the wrongdoings of the store, restaurant or supplier. I didn't choose the delivery option after reading some scary stories about Uber delivery drivers... So, today ee decided to collect the order ourselves. My, my, my!)
In all honesty, the rest of the food was, firstly, still very hot! Thanks to the awesome packaging. Secondly, it was amazingly delicious, even the chips.... It was in fact a glorious meal. However, all it takes is some lazy oversight to ruin an otherwise good experience. I describe it as lazy because before collecting the order we asked them to double check it before handover....
And you know, as soon as we noticed this, we wanted to avoid writing a complaint when the service people had already forgotten about the order. So, we decided to phone and inform management so they could resolve this dispute before end of shift because once everybody goes home, the next day they will likely not remember that they forgot to include a small easy to overlook snack item. But all the numbers listed for this branch, I mean, on Google, on their own website, on the Uber app don't work at all. That could have made it unnecessary to come and waste time and energy typing up this review. What a pity. But this is also what I mean by a 'disorganised lot'.
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MrT T's updateReviewer Update
09 Jan 2026, 23:14 Good day,
I am happy to report that this has been resolved by the store – and in a manner that I wasn’t expecting. I was expecting denial and/or memory loss from the service staff, and the shrugging off of shoulders by management. But at best I expected the R40 refund for the missing item … Instead, the store refunded me for the entire meal – I ended up feeling bad because the total amounted to R550 refund. On the bright side, it removed the dilemma in front of me: how do I go back to dining in a restaurant that has given us such an experience. Thus, now that this has been more than adequately dealt with, I will certainly be visiting them again for a sit-down meal! This much relief on my part is because they do indeed make some of the best pasta dishes I’ve tasted in Cape Town. They certainly beat Col Cachio by far, for starters! And I didn’t really want to miss out on those. a
I am happy to report that this has been resolved by the store – and in a manner that I wasn’t expecting. I was expecting denial and/or memory loss from the service staff, and the shrugging off of shoulders by management. But at best I expected the R40 refund for the missing item … Instead, the store refunded me for the entire meal – I ended up feeling bad because the total amounted to R550 refund. On the bright side, it removed the dilemma in front of me: how do I go back to dining in a restaurant that has given us such an experience. Thus, now that this has been more than adequately dealt with, I will certainly be visiting them again for a sit-down meal! This much relief on my part is because they do indeed make some of the best pasta dishes I’ve tasted in Cape Town. They certainly beat Col Cachio by far, for starters! And I didn’t really want to miss out on those. a
MT
MrT T's update09 Jan 2026, 23:14
Reviewer Update
Good day,
I am happy to report that this has been resolved by the store – and in a manner that I wasn’t expecting. I was expecting denial and/or memory loss from the service staff, and the shrugging off of shoulders by management. But at best I expected the R40 refund for the missing item … Instead, the store refunded me for the entire meal – I ended up feeling bad because the total amounted to R550 refund. On the bright side, it removed the dilemma in front of me: how do I go back to dining in a restaurant that has given us such an experience. Thus, now that this has been more than adequately dealt with, I will certainly be visiting them again for a sit-down meal! This much relief on my part is because they do indeed make some of the best pasta dishes I’ve tasted in Cape Town. They certainly beat Col Cachio by far, for starters! And I didn’t really want to miss out on those. a
I am happy to report that this has been resolved by the store – and in a manner that I wasn’t expecting. I was expecting denial and/or memory loss from the service staff, and the shrugging off of shoulders by management. But at best I expected the R40 refund for the missing item … Instead, the store refunded me for the entire meal – I ended up feeling bad because the total amounted to R550 refund. On the bright side, it removed the dilemma in front of me: how do I go back to dining in a restaurant that has given us such an experience. Thus, now that this has been more than adequately dealt with, I will certainly be visiting them again for a sit-down meal! This much relief on my part is because they do indeed make some of the best pasta dishes I’ve tasted in Cape Town. They certainly beat Col Cachio by far, for starters! And I didn’t really want to miss out on those. a
MT
MrT T's updateReviewer Update
09 Jan 2026, 23:15I would certainly remove my original review post if Hellopeter allowed it.
MT
MrT T's update09 Jan 2026, 23:15
Reviewer Update
I would certainly remove my original review post if Hellopeter allowed it.