MrT T

Active since Apr 2010

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79 reviews

4 months ago

Consultant MMABATHO is not coping with the normal requirements of her job

While waiting for the fibre company to come and install the router set up, I've been using DStv bundles from Vodacom. Vodacom DSTV Data usually doesn't work. Every time I buy it, I have to call the call centre. An hour ago I bought a 10 gigabyte DStv bundle. On top of that, I still had about 12 gigabytes of normal data. About an hour ago, I started watching DStv. 45 minutes later, I checked the balances as usual I checked the balances and discovered that the DStv data wasn't being consumed. Instead, it was consuming the normal data. I then phoned 135 at 9h21, today on the 12th April 2026. I found myself speaking to a slow-in-comprehension consultant by the name of Mmabatho. I explained the situation and she kept on repeating irrelevant statements I had already made. She was saying these things as if it's something new. I quickly gathered she did not understand the situation despite my repeatedly explaining it to her. Now, the most logical step for her would have been checking whether what I'm saying to her is correct or not by checking on her system. But she preferred repeating her rote learning instead of investigating the situation. Eventually she decided to hang up abruptly. Where did they find someone like that? Why is she not even trying to check whether what I was saying was JUST FOR TODAY?

2 replies

Nedbank

4 months ago

Thanks Babalwa Nedbank Gugulethu

Was at Gugulethu Nedbank today and was wowed by the attentiveness of consultant Babalwa. She was very very helpful in explaining the details of the processes she was busy with... She helped get in touch with the relevant people in terms of my extra queries. She didn't lose hope or become irritable even when I noticed and observed her colleagues making her job difficult. She was still kind, even to those other staff members... She's a good example of a service oriented person. Nedbank should get more people like her!

0 replies

Vodacom

6 months ago

More Bad Service from Vodacom

I've been trying in the past 24-hours to get through to Vodacom's technical department regarding the non functioning Internet contract. The internet stopping working properly in December. I've paid for the contract promptly in the meantime. I've been waiting for a solution for three months already. In the meantime I have had to pay thousands of rands to Cell C for prepaid bundles every month. Vodacom won't terminate the contract despite failure on their part to fix the local tower. Today alone, I spoke with 4 different individuals Vodacom staff members.

0 replies

Vodacom

6 months ago

Stay Away from Any Vodacom Contract

Please try and avoid signing up for Vodacom data contracts. They diligently take your money but very bad at delivering the promised speeds. Over the past few months I've been experiencing the worst service from Vodacom. Their intent speeds are pathetic. And this unfortunately got worse while I was on leave in December, exactly when I needed the service to be optimal. I'm locked in a hellish contract with Vodacom, costing me R500 per month for speeds of 50Mb/ps. Yet I usually experience speeds lower than 1Mb/ps! How crazy is that? This is happening way too often. As I'm typing this, I'm busy using ad hoc Cell C data bundles despite the fact fact that I still have terrabyte of monthly data remaining on my silly, *****ulent Vodacom contract. It's *****ulent because the disparity between what I'm paying for, 50Mb/ps, and what I usually get is unjustifiable! I'm writing this because I've contacted them several times and there's been no resolution. Sometimes they say it's temporary local network problem, IE, the issue only affects the area I'm in. And then they promise to fix it by the end of the day because other residents have already reported. Yet disgustingly slow speeds are white I keep receiving on a daily basis. I've even seen speeds of 10Kb/ps using various speed testing apps. Can't wait to leave Vodacom!

1 reply

Pick n Pay

7 months ago

Well Done Vangate Pick n Pay Staff

Hi, Just wanted to express my amazement at the Pick n Pay Vangate staff service levels. I don't always go to this mall but I'm always impressed with how courteous and professional the staff members inside the store ate. And there's been some consistency over the years. Yesterday, 12 January, I was at the hot foods deli and was impressed by how friendly and polite the very very young lady was in assisting with my hot food requirements. She was smiling throughout our lengthy interaction despite my slight impatience. After this, I felt most impressed by the cold deli lady Shieham... I hope I got the name right. Anyway, even though I didn't buy anything from her section, I asked her to give me directions to a general grocery airtime. She tried to give me directions and I was still a bit lost. She didn't get exasperated when I still seemed confused after she's tried a few times. Instead of annoyance, she came out of her work section and offered to literally take me there! This is was a good thing in itself, but what I liked the most was that she was visibly happy to take the time to give me personal assistance. Wow!! Maybe I should stop buying at my usual work Pick n Pay and just do all my every day shopping at this branch!

1 reply

Cappello

7 months ago

****** by a Formal Business

Hi, Just collected an Uber-placed order from you and Haloumi is missing!!! Yet when we collected the order we asked the staff to double check it. The order had been placed for a 3.45 collection. Worst part, when we try to phone you, the number you advertised doesn't work at all! Why are you guys so disorganised? (Unfortunately this goes to prove that we sometimes blame Uber drivers for the wrongdoings of the store, restaurant or supplier. I didn't choose the delivery option after reading some scary stories about Uber delivery drivers... So, today ee decided to collect the order ourselves. My, my, my!) In all honesty, the rest of the food was, firstly, still very hot! Thanks to the awesome packaging. Secondly, it was amazingly delicious, even the chips.... It was in fact a glorious meal. However, all it takes is some lazy oversight to ruin an otherwise good experience. I describe it as lazy because before collecting the order we asked them to double check it before handover.... And you know, as soon as we noticed this, we wanted to avoid writing a complaint when the service people had already forgotten about the order. So, we decided to phone and inform management so they could resolve this dispute before end of shift because once everybody goes home, the next day they will likely not remember that they forgot to include a small easy to overlook snack item. But all the numbers listed for this branch, I mean, on Google, on their own website, on the Uber app don't work at all. That could have made it unnecessary to come and waste time and energy typing up this review. What a pity. But this is also what I mean by a 'disorganised lot'.

2 replies

Vodacom

7 months ago

Thanks VodaPay Staff

Thanks very much to VodaPay staff members who assist on the VodaPay chat platform. Today on separate occasions I dealt with two of them. They both: 1. Followed up on my queries. Phoning me on the other number when we got disconnected. 2. Listened carefully to the issues. 3. Connected me to the right person to help... They helped me avoid a long waiting period on hold and listening to horrible wait music. 4. They were willing and committed to helping solve my problems! I'm impressed. They are a breath of fresh air... Thandiwe and Palesa

2 replies

FNB (First National Bank)

7 months ago

Frustrating System, Frustrating FNB Banking App

Two days before Christmas I called FNB unit trusts to withdraw some money since the silly FNB banking app wasn't allowing me to. I had tried to use their app since the beginning of December but it always gives an error message on Disinvest stage. So, a few days before Christmas, my call was answered by Jabulisile who, after all has been said and done, told me she has contacted their technicians to fix the app and that she would phone me back later. I've been waiting for her call for nearly two weeks now. And phoning her/their number again, ***, led to me being kept on hold for, literally, ten minutes today because FNB investments division has sent everybody on leave.

2 replies

Pedros Chicken

7 months ago

Delicious Service!

Just wanted to say thanks very much to the lady-in-charge, Nokuphiwo and her sidekick Eva, for their dedication and professionalism. They've been handling my orders - most of them personally - over the past year. They make good food, serve as great store managers. This is just to express appreciation for their efforts formally. All orders are being made with perfection....

1 reply

Nedbank

8 months ago

An Unnecessary Waste of Time; Pathetic Service

Got a pin via sms, a pin for a locker. Was supposed to collect my card at a Nedbank locker. After entering the PIN, nothing happened. No locker door opened. I called the Nedbank security man standing nearby. He couldn't help either. Then received a weird sms saying my card has been collected. How is it collected whereas the lockers never opened. I had driven for over an hour for this disappointing service. Why don't you first make sure that those doors are working properly before making us waste our time like this?

0 replies

Review Distribution

5 Star

38 (48.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (1.3%)

1 Star

40 (50.6%)

MrT T

Reviews

Consultant MMABATHO is not coping with the normal requirements of her job

Thanks Babalwa Nedbank Gugulethu

More Bad Service from Vodacom

Stay Away from Any Vodacom Contract

Well Done Vangate Pick n Pay Staff

****** by a Formal Business

Thanks VodaPay Staff

Frustrating System, Frustrating FNB Banking App

Delicious Service!

An Unnecessary Waste of Time; Pathetic Service

Review Distribution

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