Cappello
Unclaimed Business
|1.4|11 Reviews (last 12 months)|This business does not respond to reviews
Cappello
Unclaimed Business
|1.4
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cappello is facing significant criticism across multiple branches including Gandhi Square, Emerald Casino, The Glen, and Glen Marais. Customers consistently mention concerns around food quality, with recurring complaints about cold meals, undercooked or overcooked dishes, missing items from Uber Eats orders, and at least one reported case of food poisoning. A recurring theme is poor service and questionable billing practices, including disputes over charges. Isolated positive feedback highlights individual staff members providing pleasant service, though these moments are overshadowed by widespread operational concerns.
Performance(last 12 months):
NPS Score
-67Unlikely
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.4|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Siba S
1 reviews | Active since Apr 2026
22 Apr 2026, 10:57
Horrible food
I had an extremely terrible experience with Cappello Johannesburg near Ghandi square, I visited on the 18th with my partner ordered drinks and food and never in my life have I visited the doctor because of food poisoning caused by Cappello I would not recommend it to anyone.
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Siba S
1 reviews | Active since Apr 2026
22 Apr 2026, 10:57
Horrible food
I had an extremely terrible experience with Cappello Johannesburg near Ghandi square, I visited on the 18th with my partner ordered drinks and food and never in my life have I visited the doctor because of food poisoning caused by Cappello I would not recommend it to anyone.
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Replies (0)DM
Donna M
1 reviews | Active since Aug 2011
7 Apr 2026, 06:24
Open sandwich not edible
If I could give bo star I would. I cannot recall the last time we had such bad food. The lime milk shake tasted like medicine . It was horrible. My daighters open chicken pesto sandwich was absolutely disgusting. She didnt eat it. The fact that this restaurant is at the International terminals and still open is beyond me. The only thing ordered that was good was the bottled water. The sandwich was actually not edible. Too much pesto. Dry chicken. How is this place still operational. And the sandwich is normal sasko white bread. I mean seriously. They should get people in to audit their food situation and do a complete revamp of their menu.
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Donna M
1 reviews | Active since Aug 2011
7 Apr 2026, 06:24
Open sandwich not edible
If I could give bo star I would. I cannot recall the last time we had such bad food. The lime milk shake tasted like medicine . It was horrible. My daighters open chicken pesto sandwich was absolutely disgusting. She didnt eat it. The fact that this restaurant is at the International terminals and still open is beyond me. The only thing ordered that was good was the bottled water. The sandwich was actually not edible. Too much pesto. Dry chicken. How is this place still operational. And the sandwich is normal sasko white bread. I mean seriously. They should get people in to audit their food situation and do a complete revamp of their menu.
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Replies (0)RT
Ronald T
1 reviews | Active since Aug 2014
10 Jan 2026, 09:30
Misleading adverti*****t
I bought a necklace from Capeglow with my late sons name on it for my wife for Christmas. It took forever to get here, when I asked if it was coming from China, I was told it comes from Capetown. It was advertised as stainless steel, but now less than 2 weeks later the coating has come off and it's brass or copper or something. I paid over R780.00 for a piece of *******, and now they don't reply to my email.
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Ronald T
1 reviews | Active since Aug 2014
10 Jan 2026, 09:30
Misleading adverti*****t
I bought a necklace from Capeglow with my late sons name on it for my wife for Christmas. It took forever to get here, when I asked if it was coming from China, I was told it comes from Capetown. It was advertised as stainless steel, but now less than 2 weeks later the coating has come off and it's brass or copper or something. I paid over R780.00 for a piece of *******, and now they don't reply to my email.
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Replies (0)MT
MrT T
1 reviews | Active since Apr 2010
7 Jan 2026, 20:59
****** by a Formal Business
Hi, Just collected an Uber-placed order from you and Haloumi is missing!!! Yet when we collected the order we asked the staff to double check it. The order had been placed for a 3.45 collection. Worst part, when we try to phone you, the number you advertised doesn't work at all! Why are you guys so disorganised? (Unfortunately this goes to prove that we sometimes blame Uber drivers for the wrongdoings of the store, restaurant or supplier. I didn't choose the delivery option after reading some scary stories about Uber delivery drivers... So, today ee decided to collect the order ourselves. My, my, my!) In all honesty, the rest of the food was, firstly, still very hot! Thanks to the awesome packaging. Secondly, it was amazingly delicious, even the chips.... It was in fact a glorious meal. However, all it takes is some lazy oversight to ruin an otherwise good experience. I describe it as lazy because before collecting the order we asked them to double check it before handover.... And you know, as soon as we noticed this, we wanted to avoid writing a complaint when the service people had already forgotten about the order. So, we decided to phone and inform management so they could resolve this dispute before end of shift because once everybody goes home, the next day they will likely not remember that they forgot to include a small easy to overlook snack item. But all the numbers listed for this branch, I mean, on Google, on their own website, on the Uber app don't work at all. That could have made it unnecessary to come and waste time and energy typing up this review. What a pity. But this is also what I mean by a 'disorganised lot'.
Helpful (0)
|Replies (2)MT
MrT T
1 reviews | Active since Apr 2010
7 Jan 2026, 20:59
****** by a Formal Business
Hi, Just collected an Uber-placed order from you and Haloumi is missing!!! Yet when we collected the order we asked the staff to double check it. The order had been placed for a 3.45 collection. Worst part, when we try to phone you, the number you advertised doesn't work at all! Why are you guys so disorganised? (Unfortunately this goes to prove that we sometimes blame Uber drivers for the wrongdoings of the store, restaurant or supplier. I didn't choose the delivery option after reading some scary stories about Uber delivery drivers... So, today ee decided to collect the order ourselves. My, my, my!) In all honesty, the rest of the food was, firstly, still very hot! Thanks to the awesome packaging. Secondly, it was amazingly delicious, even the chips.... It was in fact a glorious meal. However, all it takes is some lazy oversight to ruin an otherwise good experience. I describe it as lazy because before collecting the order we asked them to double check it before handover.... And you know, as soon as we noticed this, we wanted to avoid writing a complaint when the service people had already forgotten about the order. So, we decided to phone and inform management so they could resolve this dispute before end of shift because once everybody goes home, the next day they will likely not remember that they forgot to include a small easy to overlook snack item. But all the numbers listed for this branch, I mean, on Google, on their own website, on the Uber app don't work at all. That could have made it unnecessary to come and waste time and energy typing up this review. What a pity. But this is also what I mean by a 'disorganised lot'.
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Replies (2)AM
Abongile M
1 reviews | Active since May 2016
30 Nov 2025, 21:11
****ty Service From Capello Boksburg
These People Have 0 Customer Service Skills From The Manager: Freddy To The Waiters: Belinda And Tinashe If Those Are Even Their Real Names, Y'all Just Need To Get Your People Trained And Mostly Importantly, Respect For Customers
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Abongile M
1 reviews | Active since May 2016
30 Nov 2025, 21:11
****ty Service From Capello Boksburg
These People Have 0 Customer Service Skills From The Manager: Freddy To The Waiters: Belinda And Tinashe If Those Are Even Their Real Names, Y'all Just Need To Get Your People Trained And Mostly Importantly, Respect For Customers
0
Replies (0)JN
Jolyn N
1 reviews | Active since Dec 2017
25 Nov 2025, 19:48
Extremely Disappointed – Missing sauce Ruined the Meal
I ordered the prawns with rice via Uber Eats, and the meal is meant to come with a sauce that truly makes the dish—especially at a price of R297.70 each. Unfortunately, both meals arrived with no sauce at all, leaving the prawns and rice completely bland. For a meal for two costing R600, this was a huge disappointment. I would not recommend ordering from Cappello the Glen through Uber Eats. It felt like a complete waste of money and I will not do it again.
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Jolyn N
1 reviews | Active since Dec 2017
25 Nov 2025, 19:48
Extremely Disappointed – Missing sauce Ruined the Meal
I ordered the prawns with rice via Uber Eats, and the meal is meant to come with a sauce that truly makes the dish—especially at a price of R297.70 each. Unfortunately, both meals arrived with no sauce at all, leaving the prawns and rice completely bland. For a meal for two costing R600, this was a huge disappointment. I would not recommend ordering from Cappello the Glen through Uber Eats. It felt like a complete waste of money and I will not do it again.
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Magesh N
1 reviews | Active since May 2018
19 Oct 2025, 22:01
Pathetic service
Went to Cappello Emarald Casino this evening. Worse experience at a restaurant. We ordered steak egg and chips and 300g rump. Both medium. After 40 minutes both orders were terrible. Both orders were very well done,cold and cold not even cut the Steaks.. after complathey did new steaks. They were raw. We canceled the order. Our drinks even took like 30 minutes to arrive. They were not busy. It looked like the waitresses and bar man were all intoxicated. She could not even understand our order. Even the drinks were wrong. Pathetic service
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Magesh N
1 reviews | Active since May 2018
19 Oct 2025, 22:01
Pathetic service
Went to Cappello Emarald Casino this evening. Worse experience at a restaurant. We ordered steak egg and chips and 300g rump. Both medium. After 40 minutes both orders were terrible. Both orders were very well done,cold and cold not even cut the Steaks.. after complathey did new steaks. They were raw. We canceled the order. Our drinks even took like 30 minutes to arrive. They were not busy. It looked like the waitresses and bar man were all intoxicated. She could not even understand our order. Even the drinks were wrong. Pathetic service
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