Pathetic service

Went to Cappello Emarald Casino this evening. Worse experience at a restaurant. We ordered steak egg and chips and 300g rump. Both medium. After 40 minutes both orders were terrible. Both orders were very well done,cold and cold not even cut the Steaks.. after complathey did new steaks. They were raw. We canceled the order. Our drinks even took like 30 minutes to arrive. They were not busy. It looked like the waitresses and bar man were all intoxicated. She could not even understand our order. Even the drinks were wrong. Pathetic service