CF
Car finance
Unclaimed Business
CF
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Car finance
Car finance has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Car finance across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePD
Pebetse D
1 reviews | Active since Jan 2020
26 May 2025, 18:00
bank car loan
This is what i went through and i wrote them this email Subject: Urgent Complaint: Unacceptable Handling of My Account and Settlement Process Dear ABSA Customer Care, I am writing this email with deep frustration and disappointment regarding how my account has been handled, and I request your urgent attention to this matter. To provide context: I purchased a vehicle through ABSA and, due to personal circumstances surrounding a divorce, I had to sell the vehicle—resulting in a shortfall. Despite the financial strain, I continued to make consistent payments through debit order without fail. To my surprise, I was later contacted by your legal representatives, Vezi & De Beer (VDB), who informed me that my account had been handed over to them. This was done without prior communication or explanation from ABSA. I was repeatedly contacted via calls and SMSes, which felt more like harassment than customer engagement. Each time I asked why the account had been handed over, I received no clear answers. Due to the ongoing stress and pressure from daily communication, I took it upon myself to secure the funds needed to settle the account. I even received emails from your legal team offering a 60% settlement discount. On Friday, 24 May, I called VDB to request a formal settlement letter—yet I received nothing. On Monday, 26 May, I followed up again, highly frustrated, demanding the same urgency that was used when I was being chased for payment. To add to my frustration, I was informed that the account has now been retrieved by ABSA from the lawyers, and they are no longer in a position to assist me. This entire process has left me feeling disrespected and treated unfairly, as if I am being taken for a fool despite my efforts to settle the matter. When I attempted to resolve this by contacting ABSA directly, I was met with a slow and inefficient system. After enduring a 30-minute wait on my own airtime, I spoke to a representative named Refilwe, who, although kind, could not assist me fully due to limited access to my account details. She escalated the matter to a colleague named Reneilwe, who was supposed to call me back—but never did. It is incredibly disheartening that your systems are swift when it comes to collection and harassment, yet unresponsive when a customer is actively trying to settle and close the account. I find this unacceptable. As a final attempt to resolve this matter amicably: I expect a call from ABSA by end of business on Tuesday, 27 May 2025, with a clear resolution and a formal settlement letter. If I do not receive proper feedback and assistance, I will cancel my debit order and escalate this matter further through formal channels, including regulatory bodies if necessary. I have done my part. I expect ABSA to now do the right thing.
Helpful (0)
|Replies (0)PD
Pebetse D
1 reviews | Active since Jan 2020
26 May 2025, 18:00
bank car loan
This is what i went through and i wrote them this email Subject: Urgent Complaint: Unacceptable Handling of My Account and Settlement Process Dear ABSA Customer Care, I am writing this email with deep frustration and disappointment regarding how my account has been handled, and I request your urgent attention to this matter. To provide context: I purchased a vehicle through ABSA and, due to personal circumstances surrounding a divorce, I had to sell the vehicle—resulting in a shortfall. Despite the financial strain, I continued to make consistent payments through debit order without fail. To my surprise, I was later contacted by your legal representatives, Vezi & De Beer (VDB), who informed me that my account had been handed over to them. This was done without prior communication or explanation from ABSA. I was repeatedly contacted via calls and SMSes, which felt more like harassment than customer engagement. Each time I asked why the account had been handed over, I received no clear answers. Due to the ongoing stress and pressure from daily communication, I took it upon myself to secure the funds needed to settle the account. I even received emails from your legal team offering a 60% settlement discount. On Friday, 24 May, I called VDB to request a formal settlement letter—yet I received nothing. On Monday, 26 May, I followed up again, highly frustrated, demanding the same urgency that was used when I was being chased for payment. To add to my frustration, I was informed that the account has now been retrieved by ABSA from the lawyers, and they are no longer in a position to assist me. This entire process has left me feeling disrespected and treated unfairly, as if I am being taken for a fool despite my efforts to settle the matter. When I attempted to resolve this by contacting ABSA directly, I was met with a slow and inefficient system. After enduring a 30-minute wait on my own airtime, I spoke to a representative named Refilwe, who, although kind, could not assist me fully due to limited access to my account details. She escalated the matter to a colleague named Reneilwe, who was supposed to call me back—but never did. It is incredibly disheartening that your systems are swift when it comes to collection and harassment, yet unresponsive when a customer is actively trying to settle and close the account. I find this unacceptable. As a final attempt to resolve this matter amicably: I expect a call from ABSA by end of business on Tuesday, 27 May 2025, with a clear resolution and a formal settlement letter. If I do not receive proper feedback and assistance, I will cancel my debit order and escalate this matter further through formal channels, including regulatory bodies if necessary. I have done my part. I expect ABSA to now do the right thing.
0
Replies (0)RN
Reginald N
1 reviews | Active since Jan 2020
4 Apr 2025, 09:30
Car Car finance
I just need to know. My late wife bord a care in 2019. Now I found out there was no credit life insurance or any insurance on the car besides comprehensive insurance. Can a bank sell a car worth that amount without any assurance. What if the car was a total loss. And further more when investigating these things I found that paperwork was filled in and we were not married in community of property. When the car was purchased I was present and my late wife definitely did not state that we we out of community of property. Is there anything I can do?
Helpful (0)
|Replies (0)RN
Reginald N
1 reviews | Active since Jan 2020
4 Apr 2025, 09:30
Car Car finance
I just need to know. My late wife bord a care in 2019. Now I found out there was no credit life insurance or any insurance on the car besides comprehensive insurance. Can a bank sell a car worth that amount without any assurance. What if the car was a total loss. And further more when investigating these things I found that paperwork was filled in and we were not married in community of property. When the car was purchased I was present and my late wife definitely did not state that we we out of community of property. Is there anything I can do?
0
Replies (0)FS
Felicity S
1 reviews | Active since Jan 2020
16 Jan 2025, 17:13
Harassment and bullying by business
+27 82007229992337 http://www.refinanceacar.co.za/ these people have been sending me messages for the 1 and 1/2 years I’ve blocked their number several times but they are persistent I don’t know why , they use different lines all the time
Helpful (0)
|Replies (0)FS
Felicity S
1 reviews | Active since Jan 2020
16 Jan 2025, 17:13
Harassment and bullying by business
+27 82007229992337 http://www.refinanceacar.co.za/ these people have been sending me messages for the 1 and 1/2 years I’ve blocked their number several times but they are persistent I don’t know why , they use different lines all the time
0
Replies (0)FS
Felicity S
1 reviews | Active since Jan 2020
19 Sept 2024, 16:05
Annoying unsolicited offer
+27 82007229357800 Get you car instalment back and pay a reduced mountly payment on your car, at lower rates and lower terms. Bank Appproved FSP https://fundmycar.co.za STOP=out Stop sending me this 🔝
Helpful (0)
|Replies (0)FS
Felicity S
1 reviews | Active since Jan 2020
19 Sept 2024, 16:05
Annoying unsolicited offer
+27 82007229357800 Get you car instalment back and pay a reduced mountly payment on your car, at lower rates and lower terms. Bank Appproved FSP https://fundmycar.co.za STOP=out Stop sending me this 🔝
0
Replies (0)