PD
Pebetse D
Active since Oct 2012
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
bank car loan
This is what i went through and i wrote them this email Subject: Urgent Complaint: Unacceptable Handling of My Account and Settlement Process Dear ABSA Customer Care, I am writing this email with deep frustration and disappointment regarding how my account has been handled, and I request your urgent attention to this matter. To provide context: I purchased a vehicle through ABSA and, due to personal circumstances surrounding a divorce, I had to sell the vehicle—resulting in a shortfall. Despite the financial strain, I continued to make consistent payments through debit order without fail. To my surprise, I was later contacted by your legal representatives, Vezi & De Beer (VDB), who informed me that my account had been handed over to them. This was done without prior communication or explanation from ABSA. I was repeatedly contacted via calls and SMSes, which felt more like harassment than customer engagement. Each time I asked why the account had been handed over, I received no clear answers. Due to the ongoing stress and pressure from daily communication, I took it upon myself to secure the funds needed to settle the account. I even received emails from your legal team offering a 60% settlement discount. On Friday, 24 May, I called VDB to request a formal settlement letter—yet I received nothing. On Monday, 26 May, I followed up again, highly frustrated, demanding the same urgency that was used when I was being chased for payment. To add to my frustration, I was informed that the account has now been retrieved by ABSA from the lawyers, and they are no longer in a position to assist me. This entire process has left me feeling disrespected and treated unfairly, as if I am being taken for a fool despite my efforts to settle the matter. When I attempted to resolve this by contacting ABSA directly, I was met with a slow and inefficient system. After enduring a 30-minute wait on my own airtime, I spoke to a representative named Refilwe, who, although kind, could not assist me fully due to limited access to my account details. She escalated the matter to a colleague named Reneilwe, who was supposed to call me back—but never did. It is incredibly disheartening that your systems are swift when it comes to collection and harassment, yet unresponsive when a customer is actively trying to settle and close the account. I find this unacceptable. As a final attempt to resolve this matter amicably: I expect a call from ABSA by end of business on Tuesday, 27 May 2025, with a clear resolution and a formal settlement letter. If I do not receive proper feedback and assistance, I will cancel my debit order and escalate this matter further through formal channels, including regulatory bodies if necessary. I have done my part. I expect ABSA to now do the right thing.
0 replies
26 months ago
Bad service Wesbank
Dear Hallo Peter team Im very hurt and very disappointed with wesbank service, their call centre is the most horrible actually a nightmare. My mom passed on in 2017 to this date we can not provide my mother's document. Since the car is parked in the garage because of this unprofessional bank. The car is paid of, they requested the following, Lette of Executor, which is me, paid up letter, death certificate, my ID copy and power of attorney. We provided 2018 and recently in February to an extend that my attorney entevened but because they dont care, we receive a constant email requesting those things, which I feel that we are being played or their taking us like ******* as if they are making us a favor, when I see this email I feel like screaming service@wesbank.co.za, my family don't trust me anymore thinking I have this documents I don't want to share with my brother, I'm tired and fuming. You wait on their call centre for year for them to answer the phone, such service needs to be reported, this is theost biggest bank but they don't care and respect for their customers but when you owe them they run after you as if you committed ******, I'm angry and I will expose them with their unprofessionalism, Hallo Peter please assist me to get my mother's RC1 because this, useless bank doesn't want to assist, I have paper trail of email going back and forthand it's exhausting 😢
116 replies
36 months ago
intimidated and and over charged
customer number 96681775 Dear Multichoice Management Im writing this email with a very heavy email and broken heart and scared for my life Yesterday when I wake up I decided to have a cup of cofee and relax on the couch and catch up on my TV, but unfortunately my TV was acting up on me and I decided to call dstv arounf 11:07 and the lady could not assist me with the E48 Error if I am not mistaken, the lady said to me let me give you the installer’s number which they normally do and I wrote the number down which is 0634673009, when this gentleman arrived at my house, firstly I did not like the way she looked at me I will say he was flirting the was no professionalism in him at all. Fine he asked what the problem was and I showed him on the tv and he requested to see where they installed the DISH and he eventually found the DISH outside, I further explained to him that since well he is hear I bought the new primary decoder, the old one was previously linked to the one in my bed room that was extra view, I requested him to link the one in my bedroom with the new decoder in my bedroom, cool fast forward I was not comfortable and he came to the kitchen showing me a funny plug saying it has a problem and I said please fix what you need to fix I need my tv back and my daughter is coming back from school holiday from her granny, than I said to him please fix my tv, he doesn’t ask me if I replace this plug NLB HOW MUCH IS GOING TO COST ME, than he fixed I went to my bedroom and I called dstv they actually connected me not him to be precise, but his body language and gesture was not pleasant, I was not happy at all, I actually felt very scared, I than requested him how much I owed him and he actually wanted to discuss the price in my bedroom, but I managed to tell him that we must go to the sitting room, when we arrive in the sitting room with my shaky voice and my eyes full of trauma I asked him how much I owe him he said R6444, Six Thousand four hundred and fourty Four I was shocked and angry and I said to him, why didn’t you discuss with me the price first just because I stay in a big house or see the cars im driving doesn’t mean I have money, and he said that is small small money he fixed 10 tv’s before he came to me and they paid Eight thousand something, and I said to him in the history since I became Multichoice or DSTV CUSTOMER I have never paid such a ridiculous money, but I was scare because ethe way he was looking at me it was scary and he was just waiting for me to say I don’t have money im sure something could have happened to me, that the long story short I called yesterday they said I must sent my receipts to proofofpayment@dstv.com, later when I was doing follow up they requested me to sent the email to sifundo.hadebe@multichoice.com Till now I called again with my own money they were unable to assist me, I mean I did not choose the guy, basically we as young women of south Africa can be killed in our own houses because of multichoice installers, and your useless consultants cant even assist us with anything but just hang our phones, I have been your customer for more that 20 year and this is what I get, a plate full of S**t, I don’t think I have a right as a customer, for me to be ****** in my ow house ill open two cases, the one for the installed and sue multichoice because what I experienced and explaining to your consultant and to this time the is no response but I paid you guys for more than 20 years, you can go to account not even a single month I skipped, I will not do this because its fun, im protecting the rights of women and gender based violence that is happening in south Africa Im bleeding and frustrated I had to take money from my credit card, I am going to all media to report this matter, you sent people that come to our home and rob us DORCUS PEBETSE MATSHEDISO KGARE 8607220970085
53 replies
36 months ago
nearly ****d and intimidated in my own house customer number 96681775
customer number 96681775 Dear Multichoice Management Im writing this email with a very heavy email and broken heart and scared for my life Yesterday when I wake up I decided to have a cup of cofee and relax on the couch and catch up on my TV, but unfortunately my TV was acting up on me and I decided to call dstv arounf 11:07 and the lady could not assist me with the E48 Error if I am not mistaken, the lady said to me let me give you the installer’s number which they normally do and I wrote the number down which is 0634673009, when this gentleman arrived at my house, firstly I did not like the way she looked at me I will say he was flirting the was no professionalism in him at all. Fine he asked what the problem was and I showed him on the tv and he requested to see where they installed the DISH and he eventually found the DISH outside, I further explained to him that since well he is hear I bought the new primary decoder, the old one was previously linked to the one in my bed room that was extra view, I requested him to link the one in my bedroom with the new decoder in my bedroom, cool fast forward I was not comfortable and he came to the kitchen showing me a funny plug saying it has a problem and I said please fix what you need to fix I need my tv back and my daughter is coming back from school holiday from her granny, than I said to him please fix my tv, he doesn’t ask me if I replace this plug NLB HOW MUCH IS GOING TO COST ME, than he fixed I went to my bedroom and I called dstv they actually connected me not him to be precise, but his body language and gesture was not pleasant, I was not happy at all, I actually felt very scared, I than requested him how much I owed him and he actually wanted to discuss the price in my bedroom, but I managed to tell him that we must go to the sitting room, when we arrive in the sitting room with my shaky voice and my eyes full of trauma I asked him how much I owe him he said R6444, Six Thousand four hundred and fourty Four I was shocked and angry and I said to him, why didn’t you discuss with me the price first just because I stay in a big house or see the cars im driving doesn’t mean I have money, and he said that is small small money he fixed 10 tv’s before he came to me and they paid Eight thousand something, and I said to him in the history since I became Multichoice or DSTV CUSTOMER I have never paid such a ridiculous money, but I was scare because ethe way he was looking at me it was scary and he was just waiting for me to say I don’t have money im sure something could have happened to me, that the long story short I called yesterday they said I must sent my receipts to proofofpayment@dstv.com, later when I was doing follow up they requested me to sent the email to sifundo.hadebe@multichoice.com Till now I called again with my own money they were unable to assist me, I mean I did not choose the guy, basically we as young women of south Africa can be killed in our own houses because of multichoice installers, and your useless consultants cant even assist us with anything but just hang our phones, I have been your customer for more that 20 year and this is what I get, a plate full of S**t, I don’t think I have a right as a customer, for me to be ****** in my ow house ill open two cases, the one for the installed and sue multichoice because what I experienced and explaining to your consultant and to this time the is no response but I paid you guys for more than 20 years, you can go to account not even a single month I skipped, I will not do this because its fun, im protecting the rights of women and gender based violence that is happening in south Africa Im bleeding and frustrated I had to take money from my credit card, I am going to all media to report this matter, you sent people that come to our home and rob us DORCUS PEBETSE MATSHEDISO KGARE 8607220970085
0 replies
37 months ago
bad treatment and less interest
I have bought a GLE MERC through ABSA, I called them in February to inform them that i will not be able to continue with instalment as i am retrenched may they kindly take the car, than they advised that they will sell my car for me , i have never been so frustrated in my life with ABSA FASTBuy, they firstly allocated me to thiese nice lady called Angie to my bad luck she went on leave, than they allocate me a consultant called Hans thats were all my night mare started, no communication at all, we communicate when he feels like most irritating thing is he even instruct me to call the dealers, that where i saw red flags, than wrote an email to his supervisors he promised that my car will be sold, next thing supervisor Mr Haward Olifant doesn't pick up y whatsup and phone call, when i sent a very long nasty watsup he responded immediately and he said this matter is been long overdue this car must get out of the way than he sent me to Wally 011350 3158 he promised me heaven and earth, today Friday he never called and he doesn't pick up his office i need help to get rid of this car one thing after this back and forth, i will never have business with ABSA, the most horrible service i ever got and it is unfortunate part that i will not be able to pay their instalment on the 15 because i spoke to them long time ago that i will not be able to pay them, but i guess am not white person im black i will not be their first priority
53 replies
47 months ago
Fnb bad service to their customers
Dear Hello Peter I am at a point where I feel my financial state is not safe with FNb anymore. The first time people got me with a gun point on MTN at Rooihuiskraal chekers and the demanded my pin immediately they tried to withdraw the money but couldn't because of daily limit I called them to block my card but before the guys went to swipe alcohol with my money at pick n pay blue valley when I spoke to fnb consultant nobody told me abouts me opening a case later on when was doing follow up they told me about the case number I got defeated and left it there my +_ 8000 gone. Fast forward I realized this month that someone have been deducting money of R437 something since last year June. As I have been using fnb for years I called th3 Bank and told them that I have bever authorized such debit order can my money be reversed, I further asked for fnb to allocate and give the name of the person who authorized the debit order everytime I am being told that investigation will take three months, we did investigation ourselves the number that appears its a person who scams people and I asked this person what business do I have with you and who gave them authority for debit order to date this people never got back to me fast forward I decided that I don't want anything to do with fnb I can not be loyal to them but they can't even take my side when I tell them that I don't know this risk insurance scammed, i decided that they open all my savings and put them in one account in order for us to part ways. I don't care about their investigation because I have worked so hard for my money while my child is starving they are doing investigation and sadly this people works with fnb consultant. Can I ask Hello Peter to ask fnb to give me all my money back as I am not comfortable with their services the are other banks that are willing to take me seriously and protect my right as the customer I am tired of chasing fnb as if they are doing me a favor this bank is a scam and I have been nothing but loyal to them for more than 20 years I am enough and tired please help
134 replies
60 months ago
Bad treatment from fnb
I have never been humiliated so much in my life, 7/05/21 I got a a call from polokwane that my uncle who passed due to covid did not have policies everything is done only R 10000 was left for corp to be released spoke to my husband and the was money (cash) in the house and I took the money I did not count it, but I knew it was 10.000 or less, than I went to the bank fnb Pretorius street were I had to face a bad black cloud, than I went to a deposing machine and took every R100 note inside the machine and the money sticker and transaction was unsuccessful, I quickly ran inside the bank the was a lady who assisted and and she asked me how much was the money and I sad roughly around 10000 or less I'm not sure was going to see by the slip after paying either way, than the teller told me that since well ur not sure ur money will get in after 7days, by that time I promised family to wait I'll be making a deposit soon. They took me to the manager in charger who was not willing and interested in assisting after he calls his supervisor luckily I went to Afrikaans medium and they were speaking in Afrikaans and the supervisor also said that they won't be able to assist, by that time my family and community is waiting for the corp, I cried so bad that firstly it was not my fault for machine to stuck, now I have to ask people money as if I don't have money. I have been humiliated by a bank that I used almost 2 decades I'm enough with FNB I have lot of incidents I can talk to but honesty today u showed me that the bank only cares about themselves not us by the way I am a private banker and I can be treated like a peace of rubbish.o thinks by Monday I'll close my fnb account thanks for the most horrible service
53 replies
102 months ago
No payments after my mother's death
I lost my mother on the 20th October 2017, she had policies with OLD Mutual. I went to old mutual to claim twice. first time it was for funeral and second time was life cove and green light whatever, mind you I took 2 weeks leave to prefer and do all my mother's claims, and when I left plk branch they told me that all is in order till I got a call from OISA from head office they want outstanding documents which made me furious and he said the is a form I need to fill he will urgently sent it and leave plk branch alone hence they could help me he will assist till today I am still waiting for the form, last week a lady called Nicolet said she will assist till today, I spoke to some lady today and I told her that im sick and tired to be taken from one pillar to post they cant service their costumers like that it is a total disrespect, now those assisted me with funeral money I cant pay them back because of this stupid insurance, may you kindly assist im in hospital as im stressed of my mother's death and this depressing old mutual CEB ********** 60 MY MOTHER *****goa cecialia mahlaela ********** 256083
0 replies
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5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
8 (100%)