Royhan Jacobs Car Track useless Carrack taking monies device not working

One of my fleet vehicles tracker has been "dead" 100% not working for 120 days. three appointment where made for them to fix that non technician even rocks up. one has to call them and ask what's happening only to hear that the cannot track the technician. LOL but you promise to find my vehicle if it is ******. Royhan Jacobs Fleet services Junior Account Manager is beyond useless. He never responds to mails, but keep on sending me a health report weekly just to remind me that the car is indeed dead. But to keep *****ing your money I will n to reach out to you to have this sorted.