Carbon Insurance Administrator
1.7|6 reviews
VN
Verleen N
1 reviews | Active since Member
23 Jul 2023, 07:36
*********** Contractors and Lack of resolving issues within Carbon Assists Call centre Agents
Endless non competence from the contractors they use. I have requested a plumber at 9 yesterday was told someone will come out between 3 and 4 after I had to do a follow up call. The contractor JP Reliable plumbers called me and the guy said they are fully booked, i then stated the urgency this after waiting a whole day for a response he got very agitated and told me he will call Carbon, i then however called Carbon spoke to Patsy who assured me someone wiill be here at 9am this am and she will raise this with the team lead and yhe team lead will call me, after 9 am this morning still no one gere no tean lead call. I now called twice already at 9.33am surely you have other contractors?
Terrible Service, *********** Contractors this is now the 3rd time:(
I
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Verleen N's updateReviewer Update
24 Jul 2023, 06:04Thank you to the Tamia( Team Leader) who called me back and follwed up until the very end, no more blocked drain.....a big thank you to the Service Provider Henry Gafley Bouers for his excellent and pleasant, quick and helpfull service, still don't understand why Carbon sends out people who is not available and have "Gems" like Henry Gafley Bouers hidden away.
VN
Verleen N's update24 Jul 2023, 06:04
Reviewer Update
Thank you to the Tamia( Team Leader) who called me back and follwed up until the very end, no more blocked drain.....a big thank you to the Service Provider Henry Gafley Bouers for his excellent and pleasant, quick and helpfull service, still don't understand why Carbon sends out people who is not available and have "Gems" like Henry Gafley Bouers hidden away.