VN
Verleen N
Active since Dec 2015
11
Reviews
0
Industries
Reviews
11 reviews32 months ago
Virgin Active Cedar Square Poor Service
I took out a membership with Lorraine from Vigin Active Cedar Squre, I have paid my joining Fee to date I have not received my tag or bag. Lorraine does not respond to whatsaps or calls. I phoned the branch and they too does not return calls almost a month later. They hastle you to pay and complete forms etc but don't deliver. Surely the contract is null an void due to unfulfilled agreemens.
0 replies
32 months ago
VIRGIN ACTIVE SUCKS
I took out a membership with Lorraine from Virgin Active Cedar Square and paid the joining fee and to date have not received my token no response from ger on whatsapp after numerous attempts with her being in hospital etc......this is ***** !!!!!!
0 replies
33 months ago
*********** Contractors and Lack of resolving issues within Carbon Assists Call centre Agents
Endless non competence from the contractors they use. I have requested a plumber at 9 yesterday was told someone will come out between 3 and 4 after I had to do a follow up call. The contractor JP Reliable plumbers called me and the guy said they are fully booked, i then stated the urgency this after waiting a whole day for a response he got very agitated and told me he will call Carbon, i then however called Carbon spoke to Patsy who assured me someone wiill be here at 9am this am and she will raise this with the team lead and yhe team lead will call me, after 9 am this morning still no one gere no tean lead call. I now called twice already at 9.33am surely you have other contractors? Terrible Service, *********** Contractors this is now the 3rd time:( I
60 replies
52 months ago
Incompetent/Unskilled
Not even one star worth of their service. Bought a new car which needs to be registered in 2022 the amount of calls to an extend where I was about to cancel my insurance and the tracking device. The premiums are low and you get caught with a 3 year contract for the Netstar device. Low premiums = Low customer Service = Customers patience to being lost have not dealt with such incompetent people in a long time. #dotsure#netstar#service sucks!!!!!
53 replies
62 months ago
MFC useless at their job
I have settled my debt on my car on the 19th of February 2021 and have emailed all the proof to the requested email address. I did a follow up call and was requested to resend the documentation which I did and I have requested on both times that they must please ensure that my debit order gets stopped. On the 1st March the debit order reduced and not stopped I enquired and was promised the money will be refunded in 7 days. I called again 11 March as the money is still not reflecting and was advised a team leader would call me and nothing to date. Quick to take money but not to refund#thifs#terribleservice
53 replies
79 months ago
Terrible Service Once Again
Good Day, Once again I had the privilege of having Fidelity ADT drop me in the lurch. My son was on his way home on Saturday morning and phoned the call centre to ask that someone meet him at home as this is one of the services that I receive from ADT, to my shock he notified me on Saturday morning that upon his request he was told that my service is "suspended". In disbelieve I contacted your call centre spoke to a lady by the name of Annacletta who promised to investigate this and get back to me Saturday the 12th October 2019 today is the 14th October 2019 and still no call back or explanation, as per Annacletta my account is not suspended and could not answer as to why the call centre agent told my son this, was your people just to lazy to work, maybe he disturbed their sleep ?????? This is not the first time that my service has been "suspended" as previously after I got retrenched and was suppose to be still on your service your company conveniently suspended my service. This time my son was told our service is suspended and they could not meet him at the gate luckily for me I was awake and could wait for him to arrive home. I have been a client of ADT for more then 9 years and seems the times we do require assistance my account is always conveniently suspended. Could someone please send me a written report as to why this is happening, is my money good enough to pay salaries but not good enough for service delivery ? Very unhappy client. Verleen Naidoo
105 replies
123 months ago
Hidden Costs
I had a call for a value added product that would cost me R42.00 pm however the agent forgot to add that it would be added onto my car purchase agreement, when I noticed this I immediately sent an email to cancel this as obviously it's n interest bearing account. An Regent agent call and assured me it would be cancelled just received my statement and there is no cancellation done nor a revised agreement. And this almost a month later.
150 replies
125 months ago
Claim Resolved
After my two complaints on Hello Peter, my claim has been <br> resolved. Kumaren went the extra mile to ensure that my claim was settled within 3 days of the assesor coming out to the house.
75 replies
125 months ago
Terrible Service
After my last post. I have decided to Go to their offices as my claim got lost in their system. Lanie and Hendrik and Chris assured me that my claim will n sorted out by this week. Chris came out on Wednesday the 29.12.2015 to do the inventory and when I asked him he said they will ensure my claim gets prioritised and will be finalised by today 06.01.2016. I got an sms yesterday to state my claim will n validated on the 12th of January 2016. More than a month later all my calls my time and my petrol expenses that I have incurred due to BUDGET...I left a message yesterday n today for someone to explain to me what's the hold up but with no luck.TERRIBLE SERVICE from the manager's so how can you expect the admin staff to be efficient!!!! Fighting a losing battle next now I the ombudsman hopefully more luck there....
75 replies
125 months ago
Medical Funds not upload ed
It's January 2016, and Fedhealth did not update their systems due to technical problems. When I had to get medication for my epileptic son I had to pay cash for it and when I inquired was told I will have to wait 7 working days to be refunded. This is unacceptable as it I not my fault your systems is not working. We all don't have cash hence why we have medical aid. In this case we should n refunded immediately as if this went through electronically the service provider would have gotten their money in 3 days! Funny there is no system error for taking of debit order.#serviceproviders sucks!
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
6 (54.54545454545455%)