No Persons In Wheelchairs Allowed

Had a booking for my mom and myself for lunch on the 21st of June. Despite asking whether they had wheelchair-access (yes, I understand the renovations), they ensured us it would be fine and if not, we could still go through the semi-construction site to enter through the bottom entrance.

On the morning, I phoned again to confirm. The lady answering the phone (Hlengiwe) said they cannot accommodate a wheelchair and that's that. No trying to make a plan. Nothing. Also put the phone down in my ear when transferring to the general manager (Robbie).

Robbie phoned back, explaining we can come through. We hesistantly did. When inside, we ordered Appeltiser and a lemonade which they gave us on the house for the inconvenience.

We only ordered starters. Luckily! Food was sub-standard. When we almost finished eating, another family was hosted right next to us with loud and unruly children. Making constant noise and disturbing the guests.

According to your policies, children need to behave and respect other guests. McDonalds is across the street. Why are unruly children allowed in a so-called 'fine dining' establishment, yet persons in wheelchairs are discriminated against. When asking the waiter where the manager is, it was stated he was now out for the day.

This type of establishment has no place in South Africa. They are clearly above the Constitution of South Africa. I suggest UShaka Marine World relooks at the management and ownership of this restaurant and it's so-called policies.