Mbali at the MVG reception, not professional!

Why does there always have to be that 1 person that treats one like they don't exist? 😢 We also matter!!! After not visiting Carnival City for a very long time, we took our employees there for a year end fun and lunch... We decided to treat them each to a gamble at the casino, cause some of them has never seen the inside of a casino... Because I haven't been there for a long long time, my card has expired and had to get a new card... After being directed to the MVG reception, I had to get a nr and wait, which was not a problem... The one client left the counter (at the far right) and I thought I would be next, but alas... The attendant only peep over in my direction and left me there to sit and wait and every now and then she would peep in my direction again, not helping me!!! When another client left (on the far left) I was called... I was helped with professional and friendly service by the beautiful attendant... Didn't see her name cause her name was covered by her clothing... When another client entered, he was called immediately by the attendant on the far right... I asked the attendant why the other attendant didn't help me but she didn't know... The name of the attendant on the far right is Mbali... Now this is what boggles my mind!!! Why didn't Mbali helped me when it was my turn??? Was it the way I dressed, or the employee I had with me, the color of my skin, the way I styled my hair, the length of my skirt or maybe I wasn't tall or short enough... All I know is that I felt that she didn't wanted to help me, can't think why though... ALL clients should be handled EQUALLY, irrespective... If the attendant have preferences, she should have a sign at her table stating that... I honestly felt humiliated and if ever I have to go into the MVG reception again, I DO NOT want to be served by her because in my opinion, she was NOT professional at all... In my opinion, she needs more training on how to be professional... Even if she has personal problems (like all of us have) that should be left aside when she deals with the public...