Poor service

Just returned from Carvers. The worst service I have ever experienced. Ordered a steak for myself and a smaller one for my partner. They were so tough you couldn't cut it with a knife. It was worse than old leather, solid blocks of sinew. The manager/owner must have noticed and he said I didn't have to pay. But that's not the problem, this was my lunch he should have taken them away and immediately replaced them. I noticed other people eating steaks and they were able to cut them like butter. Then people were smoking. This I'd a public place and I actually feel ill. I never saw the end of the rugby because it felt I wanted to pass out.