1 reviews | Active since Member
As reasonably regular patrons to this Cattle Baron, my wife and I decided to take advantage of the "Half Price burger" special on the evening of 19/08/2024. We were attended to by Waitron George and the Maitre d popped by every now and then. We ordered our burgers and after a short while, George returned to advise that my Blue Cheese Burger choice was not part of the special. Having had this burger on a few specials in the past, together with the fact that neither the restaurant's poster on the front window or the the menu itself, excluded this burger, I asked George to summons the manager to our table. George shortly returned to say that management had decided that they would give me my Blue Cheese burger after all. After about a 35 minute wait, the Maitre d arrived with our burgers, neither of which was a Blue Cheese burger. The mistake was acknowledged and after a few more minutes the Maitre d returned with the correct item. The burgers presented were a shadow of what we normally receive - it comprised a small number of chips, a very small patty on one half of the roll with a s****ful of blue cheese sauce and a dry, stale second half of the roll that was a day or two old. The size and appearance rather reminded me of a Phanda burger offered by a popular take away venue and sells for R40. I politely asked the Maitre d if there was some sort of misunderstanding as this was a burger that normally costs R165.00. He advised me that this was how the Blue Cheese burger was always presented, whether a special or not. We finished our burgers and after a long wait for the tab we eventually got up and paid at the reception. Besides the main disappointment of the burger itself, the service left a lot to be desired, but then again it was a "specials" evening. However, with management blaming everything on the unfortunate George, I thought this was also a bit of a low blow to the waitron.
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