Cedar Junction Family Resort
Claimed Business
Cedar Junction Family Resort
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cedar Junction Family Resort
Cedar Junction Family Resort has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cedar Junction Family Resort across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Christine N
1 reviews | Active since Jan 2020
5 Jan 2026, 18:37
Refund refusal
I went to Cedar Junction with my nieces and children who were looking forward to swim and use the slides. We unfortunately arrived quiet late at around 1pm only to realise that the weather was changing. We paid R150 for each person which totalled to R1050. After approximately 10 minutes, the kids were told that they closed the pools due to the thunder sounds. My sister went to ask about the money paid as we had just arrived. The Manager harshly told us no refund yet they new that the pools were closed due to weather conditions. We then decided to leave and asked for a refund because it was starting to rain. However, to our shock, we were refused a refund even though we had been there for approximately 10 - 15 minutes. I am so frustrated as the staff should have informed us before paying that the pools were closed so that we can be given the option to either continue with payment or leave the premises as the only reason that made us go to the resort were the pools. We came from far to come to the resort only for the kids to not have the opportunity to swim and not even given the opportunity to get a refund. The only option they gave us is to come back another day which is costly. This is very unfair and unprofessional if Cedar Junction and need to be more honest with their customers as it seems that all they want is for people to pay and for the situation to be in their favour. As we were leaving, they continued to bring people in who had kids without telling them that the pools were closed. This is wrong and they need to stop sidelining their customers. Some of the kids don't live in Western Cape and schools are opening soon. We can't go back anytime soon which is an inconvenience on our side.
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Christine N
1 reviews | Active since Jan 2020
5 Jan 2026, 18:37
Refund refusal
I went to Cedar Junction with my nieces and children who were looking forward to swim and use the slides. We unfortunately arrived quiet late at around 1pm only to realise that the weather was changing. We paid R150 for each person which totalled to R1050. After approximately 10 minutes, the kids were told that they closed the pools due to the thunder sounds. My sister went to ask about the money paid as we had just arrived. The Manager harshly told us no refund yet they new that the pools were closed due to weather conditions. We then decided to leave and asked for a refund because it was starting to rain. However, to our shock, we were refused a refund even though we had been there for approximately 10 - 15 minutes. I am so frustrated as the staff should have informed us before paying that the pools were closed so that we can be given the option to either continue with payment or leave the premises as the only reason that made us go to the resort were the pools. We came from far to come to the resort only for the kids to not have the opportunity to swim and not even given the opportunity to get a refund. The only option they gave us is to come back another day which is costly. This is very unfair and unprofessional if Cedar Junction and need to be more honest with their customers as it seems that all they want is for people to pay and for the situation to be in their favour. As we were leaving, they continued to bring people in who had kids without telling them that the pools were closed. This is wrong and they need to stop sidelining their customers. Some of the kids don't live in Western Cape and schools are opening soon. We can't go back anytime soon which is an inconvenience on our side.
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Replies (0)JP
Juanita P
1 reviews | Active since Jan 2020
10 Feb 2024, 16:50
STAY AWAY
Nice place, but the parking attendant has an arrangement to ***** Toyota’s. The Boschkop police has regular visits with these attempts. Park at own risk is their answers to the situation. So grateful I have a proper security system in place or my bakkie would have been gone. Will NEVER go back!!!!
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Juanita P
1 reviews | Active since Jan 2020
10 Feb 2024, 16:50
STAY AWAY
Nice place, but the parking attendant has an arrangement to ***** Toyota’s. The Boschkop police has regular visits with these attempts. Park at own risk is their answers to the situation. So grateful I have a proper security system in place or my bakkie would have been gone. Will NEVER go back!!!!
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Dilene A
1 reviews | Active since Jan 2020
24 Nov 2023, 17:31
A gem indeed
Absolutely beautiful place to be. The atmosphere was amazing. Well done to the staff... You guys are doing an amazing job.. The resort is spotless and extremely well maintained. The pictures on the internet does not do justice to this amazing place. I am so glad we found this gem. Will definitely be back to visit
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Dilene A
1 reviews | Active since Jan 2020
24 Nov 2023, 17:31
A gem indeed
Absolutely beautiful place to be. The atmosphere was amazing. Well done to the staff... You guys are doing an amazing job.. The resort is spotless and extremely well maintained. The pictures on the internet does not do justice to this amazing place. I am so glad we found this gem. Will definitely be back to visit
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Replies (0)PM
Pauline M
1 reviews | Active since Jan 2020
5 Feb 2022, 19:26
Professional and Excellent service
We had our daughter's birthday party there and the service was very professional. They went an extra mile for us. The place is also very beautiful and relaxed for family hangouts. It accommodates people of all ages. It was hard to leave the place. We are definately going back soon.
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Pauline M
1 reviews | Active since Jan 2020
5 Feb 2022, 19:26
Professional and Excellent service
We had our daughter's birthday party there and the service was very professional. They went an extra mile for us. The place is also very beautiful and relaxed for family hangouts. It accommodates people of all ages. It was hard to leave the place. We are definately going back soon.
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Replies (0)RH
Ronel H
1 reviews | Active since Jan 2020
17 Feb 2020, 08:05
Birthday Party held at Cedar Junction for my 7 year old granddaughter! Never again!
I had the privilege of attending my eldest granddaughter's 7th birthday party held at Cedar Junction. I cannot begin to describe the disappointment it was for me. Going in to the venue you are faced with a big Afrikaans man that is very rude. We managed to get one trolley to get all the food etc. to the Lapa that my daughter booked for the function. Once all the family arrived the kids wanted to use the water slide for the small children which is quite safe and we could see them all. It wasn't two minutes when my granddaughter came running back crying her eyes out as she was shouted at by the life guards, as she did not know that she had to stand in a queue to go down the slide. 7 years old, I truly think the life guards looking after the small children's slides should have the necessary s****s to work with children of those ages. I have never seen my granddaughter with puffy red eyes in her whole life. It was quite traumatic for her. Once the function was finished, my daughter went to get a trolley for us to get all the stuff back to the car. No trolley was available and her and her husband decided to use the table top to pack things on and get it to the car that way. It is quite a distance to walk. Needles to say with my daughters slight build it was quite heavy to carry all the stuff. The worst was yet to come. On our last trip to the car she politely asked the "Wanna be Bouncer" if she could make a suggestion, whilst laughing at her he said yes you are welcome to make suggestions to the management team of which their were five Afrikaans people standing in front of my daughter. She asked them if she could make a suggestion upon which they all burst out laughing responding "of about the porters" She repeated her suggestion, only to be laughed at by all five "Afrikaners", as well as the bouncer standing behind her. To say the least my daughter was degraded and belittled. This made me embarrassed of my heritage and I felt so grateful that I brought my children up English. The management team of Cedar junction is the reason why this country is in this state and will never stand a chance to improve. It is no wonder we are called "Dutchman" and I will never again say that I am Afrikaans. My final point is that I will never advise anyone to go to Cedar Junction because if the management team has such an incredible ignorant and dreadful attitude, I wonder how the business is still standing. This was a first and a last!
Helpful (0)
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Ronel H
1 reviews | Active since Jan 2020
17 Feb 2020, 08:05
Birthday Party held at Cedar Junction for my 7 year old granddaughter! Never again!
I had the privilege of attending my eldest granddaughter's 7th birthday party held at Cedar Junction. I cannot begin to describe the disappointment it was for me. Going in to the venue you are faced with a big Afrikaans man that is very rude. We managed to get one trolley to get all the food etc. to the Lapa that my daughter booked for the function. Once all the family arrived the kids wanted to use the water slide for the small children which is quite safe and we could see them all. It wasn't two minutes when my granddaughter came running back crying her eyes out as she was shouted at by the life guards, as she did not know that she had to stand in a queue to go down the slide. 7 years old, I truly think the life guards looking after the small children's slides should have the necessary s****s to work with children of those ages. I have never seen my granddaughter with puffy red eyes in her whole life. It was quite traumatic for her. Once the function was finished, my daughter went to get a trolley for us to get all the stuff back to the car. No trolley was available and her and her husband decided to use the table top to pack things on and get it to the car that way. It is quite a distance to walk. Needles to say with my daughters slight build it was quite heavy to carry all the stuff. The worst was yet to come. On our last trip to the car she politely asked the "Wanna be Bouncer" if she could make a suggestion, whilst laughing at her he said yes you are welcome to make suggestions to the management team of which their were five Afrikaans people standing in front of my daughter. She asked them if she could make a suggestion upon which they all burst out laughing responding "of about the porters" She repeated her suggestion, only to be laughed at by all five "Afrikaners", as well as the bouncer standing behind her. To say the least my daughter was degraded and belittled. This made me embarrassed of my heritage and I felt so grateful that I brought my children up English. The management team of Cedar junction is the reason why this country is in this state and will never stand a chance to improve. It is no wonder we are called "Dutchman" and I will never again say that I am Afrikaans. My final point is that I will never advise anyone to go to Cedar Junction because if the management team has such an incredible ignorant and dreadful attitude, I wonder how the business is still standing. This was a first and a last!
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Replies (0)SN
Samuel N
1 reviews | Active since Jan 2020
9 Jan 2020, 11:36
Cedar Junction Water Park
I have been at Cedar Junction Water Park with my whole family this Christmas day and we were so in love with the place, because we never had so much fun in a long time. I wish I could took Cedar Junction to the dry Northern Cape where we usually went every year. It was awesome. If I had money I would buy a franchise to build one at Vanderkloof dam in the Northern Cape, where it could make lots and lots of money,because every year people are getting ****ed as they trying to swim.
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Samuel N
1 reviews | Active since Jan 2020
9 Jan 2020, 11:36
Cedar Junction Water Park
I have been at Cedar Junction Water Park with my whole family this Christmas day and we were so in love with the place, because we never had so much fun in a long time. I wish I could took Cedar Junction to the dry Northern Cape where we usually went every year. It was awesome. If I had money I would buy a franchise to build one at Vanderkloof dam in the Northern Cape, where it could make lots and lots of money,because every year people are getting ****ed as they trying to swim.
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Replies (0)