Refund refusal

I went to Cedar Junction with my nieces and children who were looking forward to swim and use the slides. We unfortunately arrived quiet late at around 1pm only to realise that the weather was changing. We paid R150 for each person which totalled to R1050. After approximately 10 minutes, the kids were told that they closed the pools due to the thunder sounds. My sister went to ask about the money paid as we had just arrived. The Manager harshly told us no refund yet they new that the pools were closed due to weather conditions. We then decided to leave and asked for a refund because it was starting to rain. However, to our shock, we were refused a refund even though we had been there for approximately 10 - 15 minutes.

I am so frustrated as the staff should have informed us before paying that the pools were closed so that we can be given the option to either continue with payment or leave the premises as the only reason that made us go to the resort were the pools. We came from far to come to the resort only for the kids to not have the opportunity to swim and not even given the opportunity to get a refund. The only option they gave us is to come back another day which is costly. This is very unfair and unprofessional if Cedar Junction and need to be more honest with their customers as it seems that all they want is for people to pay and for the situation to be in their favour. As we were leaving, they continued to bring people in who had kids without telling them that the pools were closed. This is wrong and they need to stop sidelining their customers.

Some of the kids don't live in Western Cape and schools are opening soon. We can't go back anytime soon which is an inconvenience on our side.