CN
Christine N
Active since Jan 2022
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Refund refusal
I went to Cedar Junction with my nieces and children who were looking forward to swim and use the slides. We unfortunately arrived quiet late at around 1pm only to realise that the weather was changing. We paid R150 for each person which totalled to R1050. After approximately 10 minutes, the kids were told that they closed the pools due to the thunder sounds. My sister went to ask about the money paid as we had just arrived. The Manager harshly told us no refund yet they new that the pools were closed due to weather conditions. We then decided to leave and asked for a refund because it was starting to rain. However, to our shock, we were refused a refund even though we had been there for approximately 10 - 15 minutes. I am so frustrated as the staff should have informed us before paying that the pools were closed so that we can be given the option to either continue with payment or leave the premises as the only reason that made us go to the resort were the pools. We came from far to come to the resort only for the kids to not have the opportunity to swim and not even given the opportunity to get a refund. The only option they gave us is to come back another day which is costly. This is very unfair and unprofessional if Cedar Junction and need to be more honest with their customers as it seems that all they want is for people to pay and for the situation to be in their favour. As we were leaving, they continued to bring people in who had kids without telling them that the pools were closed. This is wrong and they need to stop sidelining their customers. Some of the kids don't live in Western Cape and schools are opening soon. We can't go back anytime soon which is an inconvenience on our side.
0 replies
25 months ago
Refund from Fundi
I app**** for funding on 07 February 2024 for my daughter studying at University of Pretoria (UP). Then on the 21 February 2024, I was told the loan was approved and that was the last communication received from them. I contacted Fundi to track progress and was told they will send me a letter to submit to UP regarding the payments because the payment will be made on the 31 March 2024. There was pressure on my daughter since the classes had beggan. On the midst of this, She was approached by Standard bank that they will pay for her studies because of her field of studies. Then I contacted Fundi to cancel the loan and was told to write a cancelation letter stating the reason for cancelation. To my surprise, on the 15th March 2024 the money was deducted from my paycheck before it was paid to UP. Later on Fundi send me an email to inform me that I must pay a penalty fee while themselves haven't paid UP. To date I have not received my refund of the money deducted from my paycheck.
53 replies
32 months ago
Unauthorized debit order
I don't know this company and I have never heard of them. To my surprise a debit order of R149 is deducted from my account. This is a ******** activity and it needs to stop now. I am not going to tolerate this behavior at all. Stop it now. I went to check on the internet and it's my first time knowing of such a company and now I have to search for an email I know nothing abouI don't know this company and I have never heard of them. To my surprise a debit order of R149 is deducted from my account. This is a ******** activity and it needs to stop now. I am not going to tolerate this behavior at all. Stop it now. I went to check on the internet and it's my first time knowing of such a company and now I have to search for an email I have never heard of this company ever in my life.
0 replies
44 months ago
Overpayments from bolt South Africa
I took bolt on the 7 September 2022 and was supposed to pay R38 ride fee. I used capitec card payment. To my surprise when the driver Teklu Solomon, VW Polo Sedan, registration no. JS83NB GP had dropped me off. After 10 minutes after drop off, they changed me R57. I've been sending complaints regarding overpayments of the ride and haven't got any response from the support team.. So, be warned about bolt, they are crooks ripping off people's mone and this is happening for the second time. Beware of bolt, never use card payment, otherwise you will regret. At this point, I'm furious.
0 replies
45 months ago
Wize Books ripped me off my money
On the 26th of July 2022, I sold 2 of my Financial Accounting textbooks to Wize Books. I bought them for R500 at Van Schaik Bookstore at the beginning of the second semester the previous year. Wize Books offered to sell them on my behalf for R370 and then take their R40 commission from the amount thus I will be receiving R330. I was told that the books were fast sellers so they could sell in more or less 24 hours. When I asked the cashier when I was going to receive my money they told me that I will be notified after my book is sold to come collect my money. I asked them several times to be precise on when I am going to receive my money and they continued to say that my books sold out fast as they were in demand so it wont take long. I signed a contract which stipulated the terms and conditions which I clearly understood. The contract clearly stated that after my books were sold I will be notified to come receive my money and that I am required to collect my money within 14 days from notification and should the time lapse I will forfeit my money. After 2 days, I went back to Wize Books to check if my books were sold as the cashier said that they sold out fast yet I was not notified. When I arrived to the store, I asked the cashier that was helping me prior if my book was sold and when am I going to receive my money. The cashier responded that the book was already sold but I have not been notified. I proceeded to ask the cashier when will I receive my money because its the beginning of the semester and I have to use the money to buy other textbooks and he said the I will receive it by the end of the semester which is around October/ November and unfortunately there is nothing they can do about it. I am not happy with how Wize Books have went about the situation because I did not have a Oral/ Written agreement with them that I will be receiving the amount art the end of the semester. I was told by the Manager that they will not change the process because of me, that is how is done to all the students. I could have sold them at a better prize as it was in an excellent condition. I was not informed of this situation and it was not stipulated on the contract.
268 replies
52 months ago
Reversal of the white jegging:
I brought clothes at tfg online and the last delivery was made on the 26 November 2021. They delivered the wrong size of the jegging and I immediately contacted tfg that they delivered size 8 instead of size 12 which I ordered. I have been calling since and the item was collected by the corrier on the 12 December 2021 after I contacted them several times. To dated they have not reversed the item that was send back. I personally went to Foschini Kolonnade in Pretoria to raise my complain on the 30 December 2021 and was assisted by one of the employees. I was told that the money will be reversed back in my account within 24 hours and today on the 09 January 2022, the reversal is not been effected. I am helpless because I tried so many times to contact them without success.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)