My Insured Device Is Missing – No Accountability from Cell C

I am beyond frustrated with Cell C Device Insurance. I insured what I believed were three devices, only to be told later that only one was actually covered — with no notification or explanation given. I received no SMS, email, or call regarding the other two devices being dropped, despite both my number (064 457 5927) and my partner’s (074 587 3407) being listed in the insurance documents.

Even more serious: my insured device is now MISSING.

I was informed by a consultant at Cell C Device Insurance that the device had been sent to Cell C Sandton City branch “a long time ago.” However, when I followed up with the branch, including speaking with Tshepiso, they confirmed the device was never received.

I’ve been communicating via email with Busisiwe Mazwi, but to this day:

I have received no dispatch date

No tracking number

No proof of delivery

No explanation or ownership of the missing device

This is a clear failure in chain of custody, communication, and responsibility. I have now escalated the matter to the Ombudsman and requested a formal disciplinary investigation into:

The Cell C Device Insurance consultants involved

The Sandton City branch

I expect a full written response and for Cell C to take accountability for my missing device. This experience has been unacceptable and highly stressful.

Submitted by: Chaka Ishmael Segone Claim Reference: [457304/4619300] Status: Escalated to Ombudsman