CS
Chaka S
Active since Feb 2020
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
Urgent: Cell C Still Billing GetMore After Cancellation
I cancelled GetMore on 09 September 2025 and have an SMS confirmation: “Your Getmore cancellation request is being processed - we are sorry to see you go! - To reactivate call 084 114 3848 or email info@getmore247.co.za” Despite this, Cell C is attempting to debit R570 on Thursday instead of my contract amount of R399. My numbers: 064 457 5927 / 083 856 5303 I demand: 1. Stop the incorrect debit immediately 2. Reverse any wrong charges 3. Confirm my bill reflects R399 only If this is not resolved, I will escalate to ICASA and the Consumer Protection Office.
159 replies
8 months ago
Outstanding Service from OUTsurance Professional and Helpful Consultants!
I recently had the pleasure of dealing with OUTsurance and I must say, I was truly impressed with the level of professionalism and care I received from their consultants. From the start, the process was smooth, transparent, and efficient. The consultant I spoke with was knowledgeable, patient, and took the time to explain all the options available to me. They answered all my questions clearly and made sure I understood the policy details before moving forward. It’s rare to find such genuine service nowadays. What really stood out was how quick they were to respond and how proactive they were in finding the best possible cover for my needs – without any pressure or hidden terms. Thank you OUTsurance for setting the standard in customer service. I would highly recommend them to anyone looking for reliable insurance with excellent customer support.
159 replies
9 months ago
My Insured Device Is Missing – No Accountability from Cell C
I am beyond frustrated with Cell C Device Insurance. I insured what I believed were three devices, only to be told later that only one was actually covered — with no notification or explanation given. I received no SMS, email, or call regarding the other two devices being dropped, despite both my number (064 457 5927) and my partner’s (074 587 3407) being listed in the insurance documents. Even more serious: my insured device is now MISSING. I was informed by a consultant at Cell C Device Insurance that the device had been sent to Cell C Sandton City branch “a long time ago.” However, when I followed up with the branch, including speaking with Tshepiso, they confirmed the device was never received. I’ve been communicating via email with Busisiwe Mazwi, but to this day: I have received no dispatch date No tracking number No proof of delivery No explanation or ownership of the missing device This is a clear failure in chain of custody, communication, and responsibility. I have now escalated the matter to the Ombudsman and requested a formal disciplinary investigation into: The Cell C Device Insurance consultants involved The Sandton City branch I expect a full written response and for Cell C to take accountability for my missing device. This experience has been unacceptable and highly stressful. Submitted by: Chaka Ishmael Segone Claim Reference: [457304/4619300] Status: Escalated to Ombudsman
0 replies
9 months ago
Still No Resolution Escalated to Ombudsman
I submitted a claim for my damaged phone on 13 June 2025. I was told by Cell C that both devices on my contract were insured, and even the store confirmed this when I filed the claim. A month later, the insurance company (Hollard Device Insurance) rejected my claim, saying the second device wasn’t covered due to failed debit orders — yet I was never notified by email, SMS, or any other form. No cancellation notice was sent to me. Cell C called me after I posted my previous review, but only repeated the insurance explanation. They have not taken any accountability for the misinformation I received. I have now filed a formal complaint with the National Financial Ombud Scheme (NFO). This is unfair, misleading, and poorly handled by both Cell C and Hollard. Claim refs: 4573048 / 4619300 Name: Ishmael Chaka Segone
0 replies
9 months ago
Misled by Cell C – Told Both Phones Were Insured, Then Claim Declined
I took out a Cell C contract with two phones. I was told that both were insured, and I continued paying insurance every month with that understanding. When one device was damaged, I submitted it at Cell C Sandton on 13 June, where the staff confirmed that both devices appeared to be insured. I received a claim reference number (#4573048) and was told the matter was being processed. After more than a month of waiting and follow-ups, I received an email saying the claim was declined because it was for a “secondary device” — something I was never told at the time of signing the contract or during the claim process. This is completely unfair. I feel misled, treated with no respect as a customer, and let down by both Cell C and Hollard Insurance. I want a full review of the decision and an explanation of why this was not communicated from the beginning.
159 replies
28 months ago
Unpaid claim since from 17 August 2023 from 1Life insurance
After I wrote to hello Peter,the sent my case to their broker even now I haven't receive any feedback from them.1life members they only make contact when they see that I wrote to hello Peter
256 replies
29 months ago
My mother past on the 16August 2023 me and my wife we submitted all necessary documents what they are best is to call and say they are going to check and get back to me
1Life still did pay my claim September claim they don't keep their promises I now started to accept that I have been ****med by 1life because since we make claim on August 17 till now not yet paid.
129 replies
29 months ago
It shows that they don't pay out when a claim is been made and I wonder how The lady by the name of Silindile sleep at night Knowing that she calls me and my girlfriend telling us lie all the time
My girlfriend insured my mother with 1life funeral cover.On the 16 of August 2023 my mother past on we submitted all necessary documents even today we haven't received any cent from claim we made.Only thing they do they always promising lies putting our hopes high.
71 replies
29 months ago
Bad service from 1Life
Last time I complained about bad after claim I made during the the death of my mother on August 17 2023 service I received from 1Life whereby they did called,an promising me that they will get back to me.I spoke with the lady by the name of Phodile since she promised me that she will call me again even now.
72 replies
30 months ago
Unpaid claim from 1life insurance
My partner insured my mother other 1life insurance.On the 17 August 2023 my mother passed away we did send all the necessary documents till today we haven't receive any cent. We have been sent pillar to post via empty promises.
524 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)