Bad customer service

My wife took me for a movie for father's day and because it is my birthday. Alinah is the lady that took my money for the tickets. Told her because it is early we will buy snacks when we come to watch the movie. When we came back the ladies that work there by the entrance rudely asked if we have a ticket. I showed her the ticket. We went to the said cashier to buy snacks. Now we had done some shopping for the braai this afternoon. There was raw meat in the bag. RUDELY we were informed that we can't go in with the said bag. She made such a scene that the manager Ntokozo came out. The way that we were made to feel like ********s made me so cross that I asked for a refund