CL
Chery Lady Smith
Unclaimed Business
CL
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEP
Eleanor P
1 reviews | Active since Jan 2020
27 Jun 2025, 14:34
Disappointed customer
I was approved on a vehicle unfortunately in my excitement I was told that they don't sell vehicles further than 300km from where they are located. I would have fetch the vehicle myself and take a engine warranty on the vehicle. This above policy was made and change over a weekend. I have to contact them several times pleading for the vehicle but with no positive outcome. Why was not told in the first place. I was going to take the car as is. Not very professional of Chery Ladysmith
Helpful (0)
|Replies (0)EP
Eleanor P
1 reviews | Active since Jan 2020
27 Jun 2025, 14:34
Disappointed customer
I was approved on a vehicle unfortunately in my excitement I was told that they don't sell vehicles further than 300km from where they are located. I would have fetch the vehicle myself and take a engine warranty on the vehicle. This above policy was made and change over a weekend. I have to contact them several times pleading for the vehicle but with no positive outcome. Why was not told in the first place. I was going to take the car as is. Not very professional of Chery Ladysmith
0
Replies (0)E
Evert
1 reviews | Active since Jan 2020
21 Oct 2024, 07:34
DISAPPOINTED
Sold me a R200k car and stated that nothing was wrong with it. Once i bought it all sorts of issues came to light. Eventually ended up taking car to Hyundai and car has R97k worth of mechanical damage!
Helpful (0)
|Replies (0)GC
Gert C
1 reviews | Active since Jan 2020
11 Feb 2024, 07:06
Lying about mechanical things
If bought a second hand car from the dealership for R130 000 cash the told me ther is nothing wrong with the car mechanical 100% nothing wrong so on my way home to middelburg the car started to overheat if pulled over phoned then and told me i must go to a garage in Newcastle when this garage also told me there's nothing wrong on the computer so they told me i must bring back the car or i can fixed it in middelburg so i said okay ill fixed it in middelburg when i got to middelburg i took it to a chev dealership then the problems started of taking out money then the thermostat is broken a sensor is broken the gave me a quotation on pipes that needs to be replaced and it states a price of over 30 000 so i gave it to the guy i bought the car from and he told me they won't help because then i founded that the car already blown headgasket so it cost me alot of money now they only gave me 16000 so with that i couldn't even bought all yhe pipes because i replace the timing change that broke on my way back the headgasket blown the pcv valve blown pipes burst an the guy just told me when i told him i want to bring back the car so they could give me back my money the woukd pay me back my money and they wouldn't take the car back to fixed it so im stranded the car burst pipes and and agai blown headgasket for the second time because i dobt have money to replaced all the pipes bu they told me from the beginning theres 100% nothing wrong with the car
Helpful (0)
|Replies (0)GC
Gert C
1 reviews | Active since Jan 2020
11 Feb 2024, 07:06
Lying about mechanical things
If bought a second hand car from the dealership for R130 000 cash the told me ther is nothing wrong with the car mechanical 100% nothing wrong so on my way home to middelburg the car started to overheat if pulled over phoned then and told me i must go to a garage in Newcastle when this garage also told me there's nothing wrong on the computer so they told me i must bring back the car or i can fixed it in middelburg so i said okay ill fixed it in middelburg when i got to middelburg i took it to a chev dealership then the problems started of taking out money then the thermostat is broken a sensor is broken the gave me a quotation on pipes that needs to be replaced and it states a price of over 30 000 so i gave it to the guy i bought the car from and he told me they won't help because then i founded that the car already blown headgasket so it cost me alot of money now they only gave me 16000 so with that i couldn't even bought all yhe pipes because i replace the timing change that broke on my way back the headgasket blown the pcv valve blown pipes burst an the guy just told me when i told him i want to bring back the car so they could give me back my money the woukd pay me back my money and they wouldn't take the car back to fixed it so im stranded the car burst pipes and and agai blown headgasket for the second time because i dobt have money to replaced all the pipes bu they told me from the beginning theres 100% nothing wrong with the car
0
Replies (0)NM
Neo M
1 reviews | Active since Jan 2020
20 Sept 2023, 08:33
Remedial on bonnet that didn’t open
Had a problem with the vehicle upon delivery notified them, remedial action to assist by Avinash swift and kept to his word. Dealer made an effort to remedy despite distance (JHB-KZN)
Helpful (0)
|Replies (0)NM
Neo M
1 reviews | Active since Jan 2020
22 Jul 2023, 11:25
Chery Lady Smith after sales service appalling
Purchased a vehicle from the dealer salesman Tinus, appalling customer service vehicle delivered to me in Boksburg and immediately informed that the vehicle bonnet doesn’t open upon inspection in May to-date (July) still haven’t been assisted and the man never responds. Informed him that the rear passenger door on left doesn’t lock and still no support on remedial action.
Helpful (0)
|Replies (0)NM
Neo M
1 reviews | Active since Jan 2020
22 Jul 2023, 11:25
Chery Lady Smith after sales service appalling
Purchased a vehicle from the dealer salesman Tinus, appalling customer service vehicle delivered to me in Boksburg and immediately informed that the vehicle bonnet doesn’t open upon inspection in May to-date (July) still haven’t been assisted and the man never responds. Informed him that the rear passenger door on left doesn’t lock and still no support on remedial action.
0
Replies (0)