Dry burnt chicken

We bought food tonight 03 October 2025 at Chicking Cresta at 20:41, we specifically asked if the chicken would be available and we were assured that it would take 16 minutes for our order to be ready as they close at 9pm. We told them we would wait it's not a problem. Upon receiving our food we did not check the quality of the chicken at all because we've bought from them before and it was good. Unfortunately this time we failed to check it until we got home. We have photos of the dry burnt chicken. It was so hard to chew it was like eating biltong, it was chewy and tasteless because the burn was unbearable. I will be taking it back to the store as I've kept it and I want my refund for my entire meal including my petrol I must drive out.