Poor Service received from Rachel and Sha

Extremely poor service I have received from the Choice Broker team, specifically from Sha and Rachel. From the outset, there has been a clear lack of communication regarding my claim for home contents. I have not received any proactive updates, and the only feedback I have been given was provided after I specifically requested it. To date, I still have no communication or clarity about the progress or status of my claim which was logged on 19 January 2026. Furthermore, the manner in which Sha and Rachel have handled my case has been unprofessional and disappointing. As a client, I expect timely updates, accountability, and a basic level of professionalism—none of which I have experienced.

Since the passing of the broker I originally signed with, Choice Brokers has not appointed a replacement to manage my account. Despite this, I continue to pay a broker fee, yet I find myself doing all the follow‑ups and background work on my own—work that should rightfully be handled by a designated broker. Whenever I contact Choice and request to speak with management, I am redirected to Sha, who then passes the query on to Rachel. This continued cycle has provided no resolution, no accountability, and no clear point of contact.

This level of service is unacceptable,