RK
Racine K
Active since Mar 2015
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Poor Service received from Rachel and Sha
Extremely poor service I have received from the Choice Broker team, specifically from Sha and Rachel. From the outset, there has been a clear lack of communication regarding my claim for home contents. I have not received any proactive updates, and the only feedback I have been given was provided after I specifically requested it. To date, I still have no communication or clarity about the progress or status of my claim which was logged on 19 January 2026. Furthermore, the manner in which Sha and Rachel have handled my case has been unprofessional and disappointing. As a client, I expect timely updates, accountability, and a basic level of professionalism—none of which I have experienced. Since the passing of the broker I originally signed with, Choice Brokers has not appointed a replacement to manage my account. Despite this, I continue to pay a broker fee, yet I find myself doing all the follow‑ups and background work on my own—work that should rightfully be handled by a designated broker. Whenever I contact Choice and request to speak with management, I am redirected to Sha, who then passes the query on to Rachel. This continued cycle has provided no resolution, no accountability, and no clear point of contact. This level of service is unacceptable,
56 replies
48 months ago
Inferior vehicle quality and pathetic customer service
I had financed a Toyota Etios in August 2020 from Toyota Durban South. I had completed 3 services with them but due to their exorbitant fees it was not in my budget to continue to service with them. I have now found that the paint work is peeling in more than 2 places of the vehicle had the car booked it report came back to say yes there is a defect Nthabiseng herself said it looks like there's only 1 layer of paint was put on the vehicle and no top coat was done. When I contacted them the consultant Nthabiseng Mosimong advised that they won't do anything because my car wasn't serviced by Toyota.. I am frustrated that this is the type of customer service I am receiving I asked her to get her manager to call me ita gone a month and no communication. Firatly ir the service was reasonable I would have done it but unfortunately I cannot pay over R3000 for financing a car plus insurance and another R6000 for a service I cannot understand why is it that they cannot sort the body work its not like I'm asking them to sort out anything mechanical for them to say I didn't service the car with them. I do not understand what the body work got to do with the servicing. I am ro belive that Toyota is running away from the fact that they sold me a defected vehicle and now do not want to have it sorted out.Utterly disgusting service from this branch. I will not recommend also makes me think what type of inferior quality that Toyota producing now. Not even 2 years and already paint is peeling and rust is forming on the body of the car I will never purchase again from them
0 replies
116 months ago
Terrible customer service
<p>In July i had left my Guess watch in for Repair as it stopped working and it was only purchased in December 2015, 2 months later after not receiving a call i go to check and I was told by the Jewelery assistant to check with the cellphone counter eventually when she had checked my watch was back but it still wasnt working, she took me to a Manager at Customer service whereby the gentleman told her to replace for the same value or more i had chosen a watch and then they tell me to pay the difference when explained what i was told the manager comes and says to me that its obvious that i have to pay so i enquired why he didnt tell me to pay the difference he said its obvious im a customer i must know so i explained that i dont know he needs to tell me he says its obvious he doesnt fell like he needs to tell me cos all customers know. i told him i thought he was doing a good deed he says if i choose anything more i must pay he didnt know that he needs to explain it to me... he was literally screaming at me in front of other customers. then i asked the lady at the jewelery counter to open so i could have a look at the watch she rolled her eyes at me ... im very disgusted at this Store and the behaviour of the staff</p>
53 replies
118 months ago
Buffet Breakfast pay more than you eat
<p>Yesterday we decided to have a Mimmo's buffet breakfast, the resturant wasnt full yet so we were seated and then asked to go dish up, when we got to the bain maries the only thing that was sufficient was the spicy bake beans, no mutton sausages and the bacon looked like what you would call s****s. for R65 buffet breakfast i had a s**** scrambled egg some bake beans and a slice toast, my husband had 1 mutton sausage, egg and toast, when i went to check if it was refilled the lady standing at the counter making toast didnt even know they were empty then they faffing around told us they will bring it to our table after sitting and waiting 20 minutes tried to get a waiters attention but was ignored ending up paying the bill then i complained to the lady accepting payment she gives me a blank look</p> <p> </p> <p>Mimmos should close their doors if this is the standard they feel is accpetable customer service. I will never go there again because this tru;y was a waste of my valuale money. no mangement on site to complain</p>
0 replies
135 months ago
Three emails regarding my purchase and no response
I have purchase a canvas print from colour canvas two months ago I have tried to contact them several times via email no response my voucher is soon expiring I have sent emails to groupon customer service but no response three emails submitted and response was customer service consultant will getback to you in 24 hours it's now gone a month and have received nothing. I will never buy from groupon again
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)