Extremely poor quality pizza

I had an extremely disappointing experience on Friday 29 August.

In fact, I had already written to you on Instagram but you failed to respond.

There was a special on Uber Eats, buy 1 get 1 free. I ordered the Margherita pizza. When they arrived, I was shocked at the appearance. This is not the quality I'm used to from you. My immediate thought was that maybe you shouldn't run specials if this is the product of the special. I have pictures too, but you will see that the sauce was uneven and the cheese sp****. In fact these even looked like old pizzas that had been reheated. The taste was also not up to standard. I also found the crust to be quite tough and chewy compared to usual.

Now I must say, I don't usually order on Uber Eats. We do regularly buy pizzas from the Long Street branch at full price and I have never been disappointed like this.

Is there a reason for this poor experience? Did something go wrong on that Friday? Or was this really just a case of inferior quality due to the special? Obviously made worse by the fact that you then fail to respond to messages regarding this.