Skinderella product stopped working, unable to recharge

Two weeks ago I sent a conplaint via their webpage and have not heard from them to date. My complaints were as follows: Could not recharge the item, either the item is faulty or the cord provided with it is. Was eventually able to recharge some using my own cord. Then the item would not work. It switches on but no vibration. I have asked for a replacement item or a refund, but have had no reply to date. Your customer service sucks.