Clicks Trade Route Mall - lazy and unprofessional, there is zero pride.

Unprofessionalism and laziness at its best. The nurse who usually works at the clinic is usually always delayed whenever I book to do my Vitality Health Check. Today there was a locum nurse there. He was late for my 9am appointment. He was disorganised and seemed half asleep. He did all the tests required for the VHC and only thereafter asked me to sign the "Consent form". He measured my waist circumference and then incorrectly recorded it as much higher. I only saw the incorrect recording hours later, I had to call him to correct it on his system. The clinic room is filthy, the floor is disgusting, with stains of blood around. The store has a poster outside regarding the trading hours during the Christmas period, 24 December 2025 says the store will be open at 8am, the store only opened at 8:55am. I called Discovery Vitality to lodge a formal complaint, the call eventually cut and i'm not sure if my complaint will see the light of day. Standards of service have dropped everywhere, it's so sad to see and experience.