Very rude and ****** approach I got at Clicks Trade Route Mall

Horrible and rude experience from a lady at the pharmacy, she didn't have a name badge. From being rudely shouted at for taking the correct ticket number, to shouting my meds for everyone to hear, I was rudley told "you took a wrong ticket you will wait!!" Wait where, for who and wait for how long, I was not told, I just had to wait there in limbo embarrassed after being shouted at like a small child in front of everyone, funny and frustrating enough an indian lady was then called after me but she received a lovely approach, even a smile and was assisted while I stupitedly waited. Unapologetic and continuously being rude and assisted another customer before me while I "wait" she finally helps me, I collect my meds while she entertains other pharmacist while assisting me, also telling them that they will work and have no lunch for the day because it was too busy and that one staff member decided to not show up at work. Mind I have always taken a "collect" ticket as I had received a notification to collect my meds and non of the pharmacist had told me that the ticket I pressed was a "wrong" ticket and that I will "WAIT!" prior this experience. I left disrespected, embarrassed, shouted at, discriminated and disappointed and the service from that lady at Clicks trade route, my experience and day was ruined by this lady whom I believe is senior staff and shiuld have treated me with respect, dignity and politeness.