Horrific service from Constellation Financial

I got a call from a lady called Caroline Thebeeagae regarding short term insurance for a car that I recently bought, she promised that she will get a few quotes for me and that we will after choose that one that's best for me...we did that. However the next day I also decided to compare quotes myself, I got a much cheaper quote elsewhere, I then phoned her that I need her to cancel everything as I got a cheaper quote myself. She said she will cancel the insurance and call me back. Later in the day when I didn't get a call back from her I decided to call the insurance myself only to find out that they didn't even receive a cancellation request. They, on the spot cancelled the insurance for me.

Now the biggest issue is that apparently with Constellation Financial Services they charge you R750 for them to be their client...days later I received an sms that they will be deducting the R750, I phoned Caroline told her that I asked her to cancel the insurance and she didn't but I ended up cancelling it myself....I also told her that I received an sms for the R750 deduction and asked her that I already phoned her to cancel which didn't seem to be the case. She then said she will follow up with the relevant department within their organization and call me back...which as usual she didn't call back. 4 days later they deducted the R750 which I made sure it's reversed...now my problem is that I'm getting SMS's to arrange payment of R750...I am not their client and cannot be paying for services that I am not going to enjoy...based in this level of service and experience i feel that I have even made a good decision by not taking cover with them