C
CONTACTLENSCLUB
Unclaimed Business
C
CONTACTLENSCLUB
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Karischa S
1 reviews | Active since Jan 2020
23 Apr 2025, 09:20
NO EXCUSE FOR BAD SERVICE
I placed an order on 27 March 2025, I use them because their prices are the best and delivery is usually very fast. It’s been 3 weeks and I had to drag out feedback from them. I spoke to someone from CLC and they told me that my order was already delivered at Specsavers on 17 April. The store said they called me, and it went to voicemail, but no other effort was made to contact me via email, sms, whatsapp. We have so many ways to communicate in 2025 and yet they chose to use only one. This is by far the worst service that I got and it’s unacceptable when customers has to have a prescription to order to lenses in order to see what is in front of them. This is my Karen rant, but do better.
Helpful (0)
|Replies (0)KS
Karischa S
1 reviews | Active since Jan 2020
23 Apr 2025, 09:20
NO EXCUSE FOR BAD SERVICE
I placed an order on 27 March 2025, I use them because their prices are the best and delivery is usually very fast. It’s been 3 weeks and I had to drag out feedback from them. I spoke to someone from CLC and they told me that my order was already delivered at Specsavers on 17 April. The store said they called me, and it went to voicemail, but no other effort was made to contact me via email, sms, whatsapp. We have so many ways to communicate in 2025 and yet they chose to use only one. This is by far the worst service that I got and it’s unacceptable when customers has to have a prescription to order to lenses in order to see what is in front of them. This is my Karen rant, but do better.
0
Replies (0)AV
Anita V
1 reviews | Active since Jan 2020
25 Nov 2024, 12:02
CONTACTLENSCLUB does not support full paying loyal customers
So this Company rewards their customers if they pay in instalments (lay-bys) BUT their loyal customers who buy repeatedly and PAY IN FULL for 7 TIMES IN A ROW GET ZERO BENEFIT or REWARD. That’s not all, the Website is so flawed,nowhere where you login to your Profile and reorder you still have to Reinput all your details which it should have captured, nowhere does subscription pop up, only after PAYMENT does this banner conveniently POP UP to reveal what you COULD HAVE PAID! It is sneaky and blurred Advertising. Customer care refuse to call you, only when after 10 e mails did SHARON respond with zero solutions, they prefer to send automated standard responses. Not a Company worth supporting
Helpful (0)
|Replies (0)AV
Anita V
1 reviews | Active since Jan 2020
25 Nov 2024, 12:02
CONTACTLENSCLUB does not support full paying loyal customers
So this Company rewards their customers if they pay in instalments (lay-bys) BUT their loyal customers who buy repeatedly and PAY IN FULL for 7 TIMES IN A ROW GET ZERO BENEFIT or REWARD. That’s not all, the Website is so flawed,nowhere where you login to your Profile and reorder you still have to Reinput all your details which it should have captured, nowhere does subscription pop up, only after PAYMENT does this banner conveniently POP UP to reveal what you COULD HAVE PAID! It is sneaky and blurred Advertising. Customer care refuse to call you, only when after 10 e mails did SHARON respond with zero solutions, they prefer to send automated standard responses. Not a Company worth supporting
0
Replies (0)