Bad management

I was appalled at the way Mr Sean Jones, who is the Manager, spoke to and treated his staff. He is definitely not leadership material and the moral amongst the staff is very low. I wanted to buy tickets last week but after seeing and hearing him shout at his staff, I decided to leave. There are a lot of bad reviews about him, yet he continues to keep his job. I am sure that there are many other people looking for a managerial position, who would gladly take his place. I cannot see the business surviving if he continues working there. Number 1- he needs to be taught how to treat his staff with respect and honesty and number 2- top management must open their eyes to his real personality if they want to make a success of this business.