CV
Cradle Valley Guesthouse
Unclaimed Business
CV
Cradle Valley Guesthouse
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#9
in Travel & Vacation
NPS Score
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMDS
Marizé De Sousa
1 reviews | Active since Jan 2020
17 Apr 2025, 12:56
Exceptional wedding venue!
We got married at Cradle Valley on 4 April. Exceptional!! The service, food, hospitality and accommodation! It was a very rainy day but Cradle Valley is perfectly rigged to accommodate a wedding when it rains providing umbrellas and with the well thought through layout of the venue. Beauty took care of me (the bride) for the day. Her fun, friendly and calming personality is what a bride needs on her wedding day. She went above and beyond, washing and drying my feet after getting wet in the gardens while taking photos. She even helped to get a stain out of my mom’s dress. What a gem! Overall, the service at Cradle Valley is like no other! The bride and groom don’t have to worry about anything as the venue takes care of even the smallest details. Our guests were also very impressed with the excellent hospitality. Highly recommended Cradle Valley if you want a magical day!
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Marizé De Sousa
1 reviews | Active since Jan 2020
17 Apr 2025, 12:56
Exceptional wedding venue!
We got married at Cradle Valley on 4 April. Exceptional!! The service, food, hospitality and accommodation! It was a very rainy day but Cradle Valley is perfectly rigged to accommodate a wedding when it rains providing umbrellas and with the well thought through layout of the venue. Beauty took care of me (the bride) for the day. Her fun, friendly and calming personality is what a bride needs on her wedding day. She went above and beyond, washing and drying my feet after getting wet in the gardens while taking photos. She even helped to get a stain out of my mom’s dress. What a gem! Overall, the service at Cradle Valley is like no other! The bride and groom don’t have to worry about anything as the venue takes care of even the smallest details. Our guests were also very impressed with the excellent hospitality. Highly recommended Cradle Valley if you want a magical day!
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2024, 09:09
Duxbury Wedding 26.01.2024
We have been holding off on doing this review as we write this review with a heavy broken heart. My Fiancé and I planned our wedding at Cradle Valley for 26 January 2024 based on an open day viewing 9 August 2023. The venue was like "LOVE AT FIRST SIGHT" along with booking our special date with Mimie as there was a lot of valued added promised to us for our special day, part of that confirmed why this venue was the venue our of choice. My MOH and I spent the night at the venue which I felt was a great idea to unwind prior to our big day. The dinner served that night was just as spectacular as the breakfast the next morning (even though I couldn't eat much) and the room we stayed in was spacious and tidy. Sadly, on our wedding day we slowly felt let down by broken promises. In brief summary: No support / assistance on the day as we had to continually call in for what we needed - I was ready to walk down isle at 16:00pm - and nobody came to fetch us, I had to call numerous time to ask if all was okay - I asked that my 77 year old frail father could be escorted to my room yet he was left to find his own way to me - Guest names spelt incorrectly on the chalk board seating plan - The chalk board entering the chapel was blank while guests entered and our meaningful poem only added after, incomplete - Alcohol drinks were served to our guest who took them into the chapel prior to the ceremony (after we were told they would be served refreshing infused water prior to ceremony) - Wet wood at the boma after the venue closed clouded and smoked out the boma experience - Jacuzzi in the honeymoon suit was over 40 degrees (way too hot to use) - The doughnuts were not served in the buffet area as it was meant to, instead served in the bar area and not everybody knew this so most of our guest didn't get dessert - We asked for the bench with pillows in chapel to be removed which was not done, this got in the way of our photographers - Luggage of the bridal partly was also not moved to correct rooms after ceremony which left the groom tooth brushless the following morning etc. The next day we all, bridal party and guests (bearing in mind the entire venue was booked out by our guests, felt rushed to exit the venue not due to a wedding being held but due to a show day happening on that day. What saddens us about all this is that we went through to the venue to chat with Mimie a number of times prior to the day to ensure everything would go as planned. I planned my wedding day with so much effort. As much as we understand things go wrong, we were left a tad heartbroken. We had since been to chat to Rynard directly straight after our honeymoon and in all honesty, Rynard carefully listened to us taking notes in-between, the further feedback we received on email showed that they took our unhappiness seriously and will use this to further train all staff at Cradle Valley in order to ensure a consistent 5-star rating. In addition, Rynard offered us a complimentary dinner with B&B in the honeymoon suite on an available date of our choice, which we have book accordingly and are so looking forward to. In having said all this, the responses from our guests we have seen and been in contact with since (that didn't notice any of the above) was exceptionally OVERWHELMING... as said by many - "OUR WEDDING DAY WAS THIS WAS THE BEST WEDDING THEY HAD EVER ATTENDED" #ourheartsareonthemend
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2024, 09:09
Duxbury Wedding 26.01.2024
We have been holding off on doing this review as we write this review with a heavy broken heart. My Fiancé and I planned our wedding at Cradle Valley for 26 January 2024 based on an open day viewing 9 August 2023. The venue was like "LOVE AT FIRST SIGHT" along with booking our special date with Mimie as there was a lot of valued added promised to us for our special day, part of that confirmed why this venue was the venue our of choice. My MOH and I spent the night at the venue which I felt was a great idea to unwind prior to our big day. The dinner served that night was just as spectacular as the breakfast the next morning (even though I couldn't eat much) and the room we stayed in was spacious and tidy. Sadly, on our wedding day we slowly felt let down by broken promises. In brief summary: No support / assistance on the day as we had to continually call in for what we needed - I was ready to walk down isle at 16:00pm - and nobody came to fetch us, I had to call numerous time to ask if all was okay - I asked that my 77 year old frail father could be escorted to my room yet he was left to find his own way to me - Guest names spelt incorrectly on the chalk board seating plan - The chalk board entering the chapel was blank while guests entered and our meaningful poem only added after, incomplete - Alcohol drinks were served to our guest who took them into the chapel prior to the ceremony (after we were told they would be served refreshing infused water prior to ceremony) - Wet wood at the boma after the venue closed clouded and smoked out the boma experience - Jacuzzi in the honeymoon suit was over 40 degrees (way too hot to use) - The doughnuts were not served in the buffet area as it was meant to, instead served in the bar area and not everybody knew this so most of our guest didn't get dessert - We asked for the bench with pillows in chapel to be removed which was not done, this got in the way of our photographers - Luggage of the bridal partly was also not moved to correct rooms after ceremony which left the groom tooth brushless the following morning etc. The next day we all, bridal party and guests (bearing in mind the entire venue was booked out by our guests, felt rushed to exit the venue not due to a wedding being held but due to a show day happening on that day. What saddens us about all this is that we went through to the venue to chat with Mimie a number of times prior to the day to ensure everything would go as planned. I planned my wedding day with so much effort. As much as we understand things go wrong, we were left a tad heartbroken. We had since been to chat to Rynard directly straight after our honeymoon and in all honesty, Rynard carefully listened to us taking notes in-between, the further feedback we received on email showed that they took our unhappiness seriously and will use this to further train all staff at Cradle Valley in order to ensure a consistent 5-star rating. In addition, Rynard offered us a complimentary dinner with B&B in the honeymoon suite on an available date of our choice, which we have book accordingly and are so looking forward to. In having said all this, the responses from our guests we have seen and been in contact with since (that didn't notice any of the above) was exceptionally OVERWHELMING... as said by many - "OUR WEDDING DAY WAS THIS WAS THE BEST WEDDING THEY HAD EVER ATTENDED" #ourheartsareonthemend
0
Replies (0)AJ
Andrea J
1 reviews | Active since Jan 2020
1 Nov 2023, 09:44
Amazing wedding
I'm thrilled to share my experience at Guesthouse Cradle Valley! The service was truly phenomenal, with the staff being incredibly attentive and amazing. The rooms were delightfully clean and simple, providing a comfortable stay. The delicious food was an added bonus to an already exceptional stay. I highly recommend this guesthouse for anyone seeking a memorable and enjoyable retreat. #blackfriday
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|Replies (0)AJ
Andrea J
1 reviews | Active since Jan 2020
1 Nov 2023, 09:44
Amazing wedding
I'm thrilled to share my experience at Guesthouse Cradle Valley! The service was truly phenomenal, with the staff being incredibly attentive and amazing. The rooms were delightfully clean and simple, providing a comfortable stay. The delicious food was an added bonus to an already exceptional stay. I highly recommend this guesthouse for anyone seeking a memorable and enjoyable retreat. #blackfriday
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Replies (0)RW
Rob W
1 reviews | Active since Jan 2020
2 Apr 2021, 11:45
Wonderful Wedding at Cradle Valley Guesthouse
Words cannot express how much we enjoyed Kirsten and Thomas's wedding on the 28th March. The organization, facilities, atmosphere, dinner, and surroundings were exceptional. But perhaps what stood out for me most was the friendliness and efficiency of every Cradle Valley staff member. This is service of the highest order and talks to me of real quality leadership and teamwork. Further testament to a wonderful event and venue was the fact that our guests so obviously had a wonderful time and told us so! Thank you for your guidance through the normal stress of planning a wedding, thankfully Kirsten and Tom very capably took up the reins from our side towards the end. But the sound advice you gave us regarding postponed in early Jan very clearly ended with a great resolution on 28th March!!! The flowers and décor by Suikerbekkie were stupendous!! They really complimented my beautiful daughter, her handsome groom, and the wedding party and made for an elegant yet inviting setting. God Bless all of you in these uncertain times and my prayer for you is that the disruptions are as limited as possible so that more people can have the same wonderful experience we did.
Helpful (0)
|Replies (0)RW
Rob W
1 reviews | Active since Jan 2020
2 Apr 2021, 11:45
Wonderful Wedding at Cradle Valley Guesthouse
Words cannot express how much we enjoyed Kirsten and Thomas's wedding on the 28th March. The organization, facilities, atmosphere, dinner, and surroundings were exceptional. But perhaps what stood out for me most was the friendliness and efficiency of every Cradle Valley staff member. This is service of the highest order and talks to me of real quality leadership and teamwork. Further testament to a wonderful event and venue was the fact that our guests so obviously had a wonderful time and told us so! Thank you for your guidance through the normal stress of planning a wedding, thankfully Kirsten and Tom very capably took up the reins from our side towards the end. But the sound advice you gave us regarding postponed in early Jan very clearly ended with a great resolution on 28th March!!! The flowers and décor by Suikerbekkie were stupendous!! They really complimented my beautiful daughter, her handsome groom, and the wedding party and made for an elegant yet inviting setting. God Bless all of you in these uncertain times and my prayer for you is that the disruptions are as limited as possible so that more people can have the same wonderful experience we did.
0
Replies (0)YG
Yolandi G
1 reviews | Active since Jan 2020
15 Jan 2020, 11:42
A 5 Star Experience
The first time we attended this venue we were impressed, but the second we left feeling even more impressed. The staff are excellent and helpful, the venue is so clean and the food was delicious. We have had many wedding venue meals, but this was by far the best as everything on the plate was delicious.
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|Replies (0)YG
Yolandi G
1 reviews | Active since Jan 2020
15 Jan 2020, 11:42
A 5 Star Experience
The first time we attended this venue we were impressed, but the second we left feeling even more impressed. The staff are excellent and helpful, the venue is so clean and the food was delicious. We have had many wedding venue meals, but this was by far the best as everything on the plate was delicious.
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