A Highly Disappointing and Unprofessional Stay

A Highly Disappointing and Unprofessional Stay My weekend stay at Crystal Rose Lodge and Spa was unfortunately a significant disappointment, especially considering the price we were charged. The service and attention to detail were severely lacking, leading to a frustrating and stressful experience rather than a relaxing one.

Major Concerns Regarding Health, Safety, and Service Our primary issues centered on unacceptable failures in both the dining and spa services.

1. Expired Food and Ignored Allergies: Upon being served, I was given expired yogurt. This is a serious health and safety concern. Even more troubling was the complete disregard for a pre-notified health condition. I had informed the receptionist twice about a severe egg allergy, yet this vital information was never passed on to the kitchen. As a result, I was unable to eat the breakfast provided. When I spoke to the manager about these issues, she was completely unwilling to take accountability and offered no apology or credit for the meal I was unable to have.

2. Unprofessional and Painful Spa Service: The massage I received was arguably the worst part of the experience. The the****** was completely unprofessional and inattentive. During the head massage, she repeatedly pulled my hair, so much so that an entire bundle came out. I told her to stop on three separate occasions, but she seemed completely aloof and ignored my requests. I left the session feeling more stressed and tense than when I arrived. In stark contrast, the the****** who worked with my husband was highly professional and accommodating, which shows a significant inconsistency in staff training.

3. Inattentive Waitstaff: The lack of professionalism extended to the dining room staff as well. On multiple occasions, waiters bent over our drinks on the table to take our food orders, which is an unhygienic and unprofessional practice.

In conclusion, the numerous failures in customer service, from the health risks associated with the expired food and ignored allergy to the completely unprofessional massage and waitstaff, made for a very poor experience. I cannot recommend this establishment to others and would advise potential guests to be cautious.