Don't Book a cruise on Cunard

We have been on many cruises with Cunard and are Platinum Loyalty members. However, our recent dealings with them have been totally unacceptable and beyond ridiculous. They have 2 different systems, one in US and one in UK. These 2 systems cannot talk to each other, they are not linked ... absolutely ludicrous in the world today when everyone is online and can chat globally. We booked a cruise on the Queen Anne for 2026. Cunard cancelled this cruise and therefore cancelled our booking. The cruise is being done now by the Queen Mary 2. At no time were we offered a similar cabin on this new cruise. Instead, they cancel our booking and give us $150 each Future Onboard Spend. No regulations attached to this offer, no terms and conditions given, just that we would both have this amount to spend on board with ANY future cruise booked on Cunard. So we book another cruise on the Queen Anne, (this is the only Cunard ship we have not sailed on). We book this cruise with a US agent as they were offering the best price. We go through hoops to get our loyalty tier amended to Platinum. (We are assured this is in process but so far it has not been done). There is no mention of the Future On Board spend that was promised by Cunard. Eventually they say we MUST cancel our booking with the UK agent and book with a UK agent! Really? Why? Absolutely no explanation is offered. Cunard are giving us dollars on board supposedly, so what difference does it make who we book the cruise with. So finished with Cunard now. We haven't even booked the cheapest of the cheap rooms, we have booked a Princess Grill Suite. So anyone reading this wondering whether to book with Cunard ... I'd advise you to book a cruise on any other cruise line but definitey NOT Cunard. This is our last booking with them that's for sure! Totally dissatisfied. I would love to give you a Cunard email address but the big names of Carnival don't give out their email addresses, or rather the ones they do are always returned with a mailer demon!