CC
Cunard Cruise Line
Unclaimed Business
CC
Cunard Cruise Line
Unclaimed Business
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Carol T
1 reviews | Active since Jan 2020
22 Oct 2024, 11:23
Don't Book a cruise on Cunard
We have been on many cruises with Cunard and are Platinum Loyalty members. However, our recent dealings with them have been totally unacceptable and beyond ridiculous. They have 2 different systems, one in US and one in UK. These 2 systems cannot talk to each other, they are not linked ... absolutely ludicrous in the world today when everyone is online and can chat globally. We booked a cruise on the Queen Anne for 2026. Cunard cancelled this cruise and therefore cancelled our booking. The cruise is being done now by the Queen Mary 2. At no time were we offered a similar cabin on this new cruise. Instead, they cancel our booking and give us $150 each Future Onboard Spend. No regulations attached to this offer, no terms and conditions given, just that we would both have this amount to spend on board with ANY future cruise booked on Cunard. So we book another cruise on the Queen Anne, (this is the only Cunard ship we have not sailed on). We book this cruise with a US agent as they were offering the best price. We go through hoops to get our loyalty tier amended to Platinum. (We are assured this is in process but so far it has not been done). There is no mention of the Future On Board spend that was promised by Cunard. Eventually they say we MUST cancel our booking with the UK agent and book with a UK agent! Really? Why? Absolutely no explanation is offered. Cunard are giving us dollars on board supposedly, so what difference does it make who we book the cruise with. So finished with Cunard now. We haven't even booked the cheapest of the cheap rooms, we have booked a Princess Grill Suite. So anyone reading this wondering whether to book with Cunard ... I'd advise you to book a cruise on any other cruise line but definitey NOT Cunard. This is our last booking with them that's for sure! Totally dissatisfied. I would love to give you a Cunard email address but the big names of Carnival don't give out their email addresses, or rather the ones they do are always returned with a mailer demon!
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Carol T
1 reviews | Active since Jan 2020
22 Oct 2024, 11:23
Don't Book a cruise on Cunard
We have been on many cruises with Cunard and are Platinum Loyalty members. However, our recent dealings with them have been totally unacceptable and beyond ridiculous. They have 2 different systems, one in US and one in UK. These 2 systems cannot talk to each other, they are not linked ... absolutely ludicrous in the world today when everyone is online and can chat globally. We booked a cruise on the Queen Anne for 2026. Cunard cancelled this cruise and therefore cancelled our booking. The cruise is being done now by the Queen Mary 2. At no time were we offered a similar cabin on this new cruise. Instead, they cancel our booking and give us $150 each Future Onboard Spend. No regulations attached to this offer, no terms and conditions given, just that we would both have this amount to spend on board with ANY future cruise booked on Cunard. So we book another cruise on the Queen Anne, (this is the only Cunard ship we have not sailed on). We book this cruise with a US agent as they were offering the best price. We go through hoops to get our loyalty tier amended to Platinum. (We are assured this is in process but so far it has not been done). There is no mention of the Future On Board spend that was promised by Cunard. Eventually they say we MUST cancel our booking with the UK agent and book with a UK agent! Really? Why? Absolutely no explanation is offered. Cunard are giving us dollars on board supposedly, so what difference does it make who we book the cruise with. So finished with Cunard now. We haven't even booked the cheapest of the cheap rooms, we have booked a Princess Grill Suite. So anyone reading this wondering whether to book with Cunard ... I'd advise you to book a cruise on any other cruise line but definitey NOT Cunard. This is our last booking with them that's for sure! Totally dissatisfied. I would love to give you a Cunard email address but the big names of Carnival don't give out their email addresses, or rather the ones they do are always returned with a mailer demon!
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carol H
1 reviews | Active since Jan 2020
28 Mar 2024, 02:10
Cunard customer service sucks
This should have been an amazing review but I was refused boarding to queen Mary 2 because I had a temporary British passport. It was specifically issued for my cruise with full details of the ship snd every port it stopped at. Issued by the British consulate in Cape Town. They even told me South African ports wouldn’t accept it although I’m a South African permanent resident. I have travelled through two of the countries on the itinerary without incident from their immigration in an effort to be admitted to the ship But they refuse to budge. I wanted my son and I to have the holiday if a lifetime after he suffered a massive heart attack and I recovered from a stroke but it’s been a nightmare and my money has all gone trying to sort it. They have made no effort to help
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carol H
1 reviews | Active since Jan 2020
28 Mar 2024, 02:10
Cunard customer service sucks
This should have been an amazing review but I was refused boarding to queen Mary 2 because I had a temporary British passport. It was specifically issued for my cruise with full details of the ship snd every port it stopped at. Issued by the British consulate in Cape Town. They even told me South African ports wouldn’t accept it although I’m a South African permanent resident. I have travelled through two of the countries on the itinerary without incident from their immigration in an effort to be admitted to the ship But they refuse to budge. I wanted my son and I to have the holiday if a lifetime after he suffered a massive heart attack and I recovered from a stroke but it’s been a nightmare and my money has all gone trying to sort it. They have made no effort to help
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Anonymous
1 reviews | Active since Jan 2020
24 Jun 2021, 05:53
Cruising and Covid
I asked Cunard on their official website about their Covid policy. To date no answer received. I cant have the vaccine ..is a Covid test enough to board a cruise and do we have to risk being with passengers who have only had the vaccine and could still be infected as the vaccine doesnt guarantee one to be Covud free
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Anonymous
1 reviews | Active since Jan 2020
24 Jun 2021, 05:53
Cruising and Covid
I asked Cunard on their official website about their Covid policy. To date no answer received. I cant have the vaccine ..is a Covid test enough to board a cruise and do we have to risk being with passengers who have only had the vaccine and could still be infected as the vaccine doesnt guarantee one to be Covud free
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Nicholas H
1 reviews | Active since Jan 2020
23 May 2016, 08:17
Do Not Sail with Cunard
<p>In 2012we sailed on the beautiful Queen Mary 2 from Southampton to the western mediteranean. It is a beautiful liner and all was well until we went to book an excursion from Naples to the Isle of Capri. We happened to be near the sick bay so I went inside to ask for an Immodium tablet. The nurse was very officious and told me I had gastro-enteritis allthough I am a medical doctor and know very well I did not. I do have an irritable bowel. She called the doctor who did a cursory examination. They cancelled our excursion and locked my wife and I in our cabin for 24 hours. There were threats of putting us as****. I still feel hard done by and have had no apology or recompense. Above all we mised a trip to the famous Isle of Capri. This has taken a long time coming but they do not give out their email contacts etc.</p>
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Nicholas H
1 reviews | Active since Jan 2020
23 May 2016, 08:17
Do Not Sail with Cunard
<p>In 2012we sailed on the beautiful Queen Mary 2 from Southampton to the western mediteranean. It is a beautiful liner and all was well until we went to book an excursion from Naples to the Isle of Capri. We happened to be near the sick bay so I went inside to ask for an Immodium tablet. The nurse was very officious and told me I had gastro-enteritis allthough I am a medical doctor and know very well I did not. I do have an irritable bowel. She called the doctor who did a cursory examination. They cancelled our excursion and locked my wife and I in our cabin for 24 hours. There were threats of putting us as****. I still feel hard done by and have had no apology or recompense. Above all we mised a trip to the famous Isle of Capri. This has taken a long time coming but they do not give out their email contacts etc.</p>
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Nicholas H
1 reviews | Active since Jan 2020
6 Oct 2015, 07:18
Passenger wrongfully locked up in Cabin
This is belated because I have tried to contact them directly but emails returned undelivered.<br> My wife and I embarked Southampton on QM2 May 2010 to cruise western Med. Everything was fine until the night before we arrived in Naples. I am a medical doctor and know myself. We went to the sickbay and asked for one Immodium tablet as a possible prophylactic measure. I was completely healthy but their nurse and duty doctor over reacted and reported me sick. I was duly locked up in my cabin for 24 hours. We missed our excursion to the Isle of Capri. I was fed unpalatable food and threatened that if I leave my cabin I would be put ashore at the next port to make my own way home. There was nothing wrong with me. I think Cunard should compensate for such mistreatment.
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Nicholas H
1 reviews | Active since Jan 2020
6 Oct 2015, 07:18
Passenger wrongfully locked up in Cabin
This is belated because I have tried to contact them directly but emails returned undelivered.<br> My wife and I embarked Southampton on QM2 May 2010 to cruise western Med. Everything was fine until the night before we arrived in Naples. I am a medical doctor and know myself. We went to the sickbay and asked for one Immodium tablet as a possible prophylactic measure. I was completely healthy but their nurse and duty doctor over reacted and reported me sick. I was duly locked up in my cabin for 24 hours. We missed our excursion to the Isle of Capri. I was fed unpalatable food and threatened that if I leave my cabin I would be put ashore at the next port to make my own way home. There was nothing wrong with me. I think Cunard should compensate for such mistreatment.
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