CT
Carol T
Active since Dec 2014
15
Reviews
0
Industries
Reviews
15 reviews18 months ago
Don't Book a cruise on Cunard
We have been on many cruises with Cunard and are Platinum Loyalty members. However, our recent dealings with them have been totally unacceptable and beyond ridiculous. They have 2 different systems, one in US and one in UK. These 2 systems cannot talk to each other, they are not linked ... absolutely ludicrous in the world today when everyone is online and can chat globally. We booked a cruise on the Queen Anne for 2026. Cunard cancelled this cruise and therefore cancelled our booking. The cruise is being done now by the Queen Mary 2. At no time were we offered a similar cabin on this new cruise. Instead, they cancel our booking and give us $150 each Future Onboard Spend. No regulations attached to this offer, no terms and conditions given, just that we would both have this amount to spend on board with ANY future cruise booked on Cunard. So we book another cruise on the Queen Anne, (this is the only Cunard ship we have not sailed on). We book this cruise with a US agent as they were offering the best price. We go through hoops to get our loyalty tier amended to Platinum. (We are assured this is in process but so far it has not been done). There is no mention of the Future On Board spend that was promised by Cunard. Eventually they say we MUST cancel our booking with the UK agent and book with a UK agent! Really? Why? Absolutely no explanation is offered. Cunard are giving us dollars on board supposedly, so what difference does it make who we book the cruise with. So finished with Cunard now. We haven't even booked the cheapest of the cheap rooms, we have booked a Princess Grill Suite. So anyone reading this wondering whether to book with Cunard ... I'd advise you to book a cruise on any other cruise line but definitey NOT Cunard. This is our last booking with them that's for sure! Totally dissatisfied. I would love to give you a Cunard email address but the big names of Carnival don't give out their email addresses, or rather the ones they do are always returned with a mailer demon!
0 replies
20 months ago
Mooihome....*******
1 star is the minimum I can give, if there was a 0, I would give that. This company is a total disgrace. It purports to be based, or at least have a wharehouse in Cape Town, absolute *******. Everything comes from China, so you are then liable to pay import duty. There is no contact number to talk to anyone and all emails are answered with useless, vague, uninformative *******. My recommendation to anyone considering buying anything from mooihome is quiet simply.....DON'T , not at any cost.
0 replies
22 months ago
Delivast not to be used as a restaurant delivery service.
Delivast is a company that offers Restaurants a delivery service. If any restaurant is thinking of using Delivast services, think strongly before doing so. I ordered a takeaway on Saturday, for delivery to my home. The online order was made and paid for without any trouble. A message from Delivast told me my order would be delivered in 25 minutes. One of the items was a pizza. After 45 minutes I rang the restaurant. They apologised and explained they had themselves phoned delivast asking why my order had not been collected yet and was told no bikes available but would collect soon. I said but then the pizza is already cold. The restaurant said they would make a fresh pizza, (so loosing money essentially on having to redo a meal). My order was delivered 1 hour and 10 minutes after ordering, so 45 minutes later than they originally said. My meal of lasagne had to be microwaved for 2 1/2 minutes and the pizza had to go under the grill to heat it up. It was most disappointing and spoilt our evening meal entirely. I do not blame the restaurant it was the delivery service that was 100% at fault. I have emailed Delivast twice and as yet I've had no reply or acknowledgement from them. Extremely bad service.
0 replies
36 months ago
Barksole Fails to deliver!
Asked Barksole at West Coast Vollage, Sunningdale, to repair a leather handbag. They said no problem. 3 weeks later I went to collect the bag. It was not there for collection. Said they would call the factory and chase it up and let me know when it would be back. No message or any contact was received from Barksole. 2 weeks later I went in again to collect the bag. Again it was not there. Was again promised that they would contact the factory and get back to me ASAP. Still have not heard from Barksole. I did say to the guy at the shop that I do hope they have not lost the bag. I'd advise anyone who wants any type of leather repair to NOT use Barksole at West Coast Village in Sunningdale. Their customer service is non existent. I shall be returning this week to collect the handbag, and I am pretty certain they won't have it, they will promise me all sorts but will deliver nothing. 😡😡😡😡
106 replies
39 months ago
Unacceptable service from PostNet - don't trust your parcels with them!
On Thurs 19th Jan I paid for an EXPRESS DELIVERY from Cape Town to Jo'berg, a small parcel weighing 0.5 kg. I was assured it will be delivered, to the address given, on 20th, or 23rd at the very latest. Today is 25th and my parcel is still "Under processing at operations facility" according to their tracking facility. This has been the case since 01.15 am as per their tracking : Johannesburg, South Africa 1/20/2023 1:15:00 AM Under processing at operations facility I have emailed the Table View branch yesterday but no acknowledgement or reply. I phoned 3 times yesterday and the phone was hung up on each occasion. I rang this morning and was told that they understood my frustration and someone would call me back shortly. That was about 3+ hours ago and still no call and still no email reply or acknowledgement. I thought using a well known courier brand my parcel would be delivered within the timescale that I paid for. How wrong was I. Nobody at PostNet has had the decency to get in touch with me. I have also tried to contact their customer service department by email - no response/acknowledgement, by phone - no answer.
0 replies
65 months ago
Dreadful Customer Service!
I ordered 2 sets of loose covers for our Coricraft sofas back in August 2020. I was told that due to Covid protocols it would take up to 12 weeks for the order to be completed. I accepted this, paid 50% deposit and waited for the covers. After 14 weeks passed, I contacted the branch to say I needed the covers to be delivered by 1st Dec latest. I was told they would be completed on 3rd Dec. On 3rd Dec I was told it would be another week and that the covers had just gone into production. So it had taken 14 weeks before the work was even started. This was totally unacceptable and I told them to cancel the order. The female sales person in the branch was rude and extremely abrupt and informed me that I would be charged 10% handling fee to cancel. As they had failed to deliver on time I said this was not on. She was very abrupt and rude saying it was just another week! This was untrue as it was now 3 weeks late. The order was not cancelled and I am still waiting for the covers. My husband emailed Corifcraft head office, but they have not had the decency to reply or acknowledge the email. I will not be purchasing anything from Coricraft in future!
0 replies
67 months ago
Infinite Shine has no shine.
I just paid R290 (South African Rand) on a bottle of OPI Infinite Shine 2. The name INFINITE SHINE makes me believe that the nail polish has a wonderful shine. No, it dries Matt. It's the most expensive bottle of nail polish I've ever bought and it does not do what it says on the bottle. To say I'm disappointed is a HUGE understatement. So please, if you want stunning shiny polished nails DON'Tspend your hard earned cash on OPI Infinite Shine nail polish..
0 replies
67 months ago
Awesomeness at Capaia
We had a delicious lunch at Mariella's restaurant in Capaia winefarm on Sun 10th Oct. The food is sublime, service very attentive without being obtrusive, view is stunning. The tables are well distanced, hands are sanitised, temperature and contact details are taken before you are seated and all staff are wearing masks, so covid protocols are all satisfactory. If you have not tried this restaurant I thoroughly recommend it. Our starters were calamari with squid ink aioli, and blue cheese panacotta, mains were confit duck leg and slow roasted pork belly, desserts were passion fruit panacotta and dark chocolate mousse *****. Everything served beautifully with their accompaniments. Wine is very reasonable and delicious.
0 replies
72 months ago
Excellent Service Recovery.
I can thoroughly recommend Colala Asian Restaurant in Blouberg, Cape Town. I ordered a food delivery during our lockdown. After an hour I asked what time can we expect delivery. All communication was via WhatsApp. They contacted me to ask for the location which I sent. Our food arrived and they would not take any payment because of the time it had taken to get the food to us. The food was excellent - I had sushi, my husband had lamb rogan josh (which he said was VERY tender), and Bombay potatoes. Thank you Colala, we were happy to pay, but you would not take the money. Fair play to you, we will continue to support you.
0 replies
72 months ago
Stale bread sold as fresh!
During lockdown I have been making my own bread. However, I went shopping to Checkers Hyper in Sandown and decided to buy a fresh French stick, along with my other shopping. Later in the day, I made lunch for the 2 of us using the French stick, it was stale. It was obviously made the day before, but sold as freshly made. I tried to contact Checkers but got nowhere. I do not expect to buy fresh baked bread from instore bakeries only to find out that they are selling stale bread. Uncceptable.
0 replies
Review Distribution
5 Star
3 (20%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
9 (60%)