DH
Day1 Health
Verified Business
DH
AI Review Summary
Based on recent customer reviews, Day1 Health receives strong praise for its affordability, reliable claim processing, and dedicated staff members who go the extra mile. Long-term clients highlight consistent service over multiple years, with consultants like Tyrone, Johan, and David frequently commended by name for professionalism and responsiveness. However, a notable minority of customers report frustrating experiences with claims being denied or delayed, difficulties obtaining emergency authorisation numbers, and encounters with rude call centre agents, particularly during urgent medical situations.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
58 hours 50 minutesAverage Time To Reply
75 NPSRecommended: Very Likely
Replied to 25% of negative reviews
Typically takes less than 47 hours 42 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
58 hours 50 minutes
NPS Score
75
Recommended: Very Likely
Replied to 25% of negative reviews
Typically takes less than 47 hours 42 min to reply
Review Distribution
4.2|19 Reviews
May '25 - Apr '26
5(62.5%)
4(0%)
3(0%)
2(0%)
1(37.5%)
5(62.5%)
4(0%)
3(0%)
2(0%)
1(37.5%)
Frequently Asked Questions About Day1 Health
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceF
Firdows
1 reviews | Active since Jan 2020
16 Feb 2026, 10:20
I would like to write a review about Oneplan Insurance Good day, I recieved fast service from one of the consultants named Tashrick Khan
I would like to write a review about Oneplan Insurance Good day, I recieved fast service from one of the consultants named Tashrick Khan. I didn't have to wait and he helped me without unnecessary questions or hassles.
Helpful (0)
|Replies (0)F
Firdows
1 reviews | Active since Jan 2020
16 Feb 2026, 10:20
I would like to write a review about Oneplan Insurance Good day, I recieved fast service from one of the consultants named Tashrick Khan
I would like to write a review about Oneplan Insurance Good day, I recieved fast service from one of the consultants named Tashrick Khan. I didn't have to wait and he helped me without unnecessary questions or hassles.
0
Replies (0)SL
Simone L
1 reviews | Active since Jan 2020
3 Feb 2026, 05:40
Ready to cancel
We went to the Dentist 2 months ago and the dentist office check all the code to be sure they can assist us accordingly.. Up to date we have received numeres calls from the same dentist stating that nothing has been paid to date. We have sent numerous mails requesting updates regarding the payment so that we can settle the outstanding amount.. But no response to date
Helpful (0)
|Replies (0)SL
Simone L
1 reviews | Active since Jan 2020
3 Feb 2026, 05:40
Ready to cancel
We went to the Dentist 2 months ago and the dentist office check all the code to be sure they can assist us accordingly.. Up to date we have received numeres calls from the same dentist stating that nothing has been paid to date. We have sent numerous mails requesting updates regarding the payment so that we can settle the outstanding amount.. But no response to date
0
Replies (0)BK
Braam K
1 reviews | Active since Jan 2020
27 Sept 2025, 06:39
Day 1 health bad service
To whom it may concern this is a really bad health insurance as they are not helping in any way possible and have Excuses every time you need to claim.There after hour care is non existent as you see the doctor by land line keeps ringing.The adviser is also not available so i don't know how they want to run a business if no one is available.I will not prefer the company to any one as they promise things and the end of the day is not what promise you.They say unlimited doctor visits when you sign up to them but after a few visits they decline you at the doctor's as you have reached your 6 limit for the year
Helpful (0)
|Replies (0)BK
Braam K
1 reviews | Active since Jan 2020
27 Sept 2025, 06:39
Day 1 health bad service
To whom it may concern this is a really bad health insurance as they are not helping in any way possible and have Excuses every time you need to claim.There after hour care is non existent as you see the doctor by land line keeps ringing.The adviser is also not available so i don't know how they want to run a business if no one is available.I will not prefer the company to any one as they promise things and the end of the day is not what promise you.They say unlimited doctor visits when you sign up to them but after a few visits they decline you at the doctor's as you have reached your 6 limit for the year
0
Replies (0)MS
Melicia S
1 reviews | Active since Jan 2020
24 Aug 2025, 18:23
Excellent and exceeding customer service award for August 2025 goes to Jane Satgekge
I send a request to be called back and was called by Jane Sathekge who assisted me with all my questions with a smile on her face...she even went the extra mile to make contact with the dentist to reschedule my appointment. Thank you for your excellent and professional service on Saturday morning. Keep up the good work 🙏
Helpful (0)
|Replies (0)MS
Melicia S
1 reviews | Active since Jan 2020
24 Aug 2025, 18:23
Excellent and exceeding customer service award for August 2025 goes to Jane Satgekge
I send a request to be called back and was called by Jane Sathekge who assisted me with all my questions with a smile on her face...she even went the extra mile to make contact with the dentist to reschedule my appointment. Thank you for your excellent and professional service on Saturday morning. Keep up the good work 🙏
0
Replies (0)NA
Nerine A
1 reviews | Active since Jan 2020
14 Jul 2025, 11:03
THANK YOU
I have been with Day 1 Health now for a couple of years. I have also been through some very difficult times during that period concerning the health of my family. I must compliment the staff at Day 1 Health especially Johan that have guided me to make the correct choices and guiding me through the processes. I must honestly say that they have been my lifeline and have been very helpful going out of their way to help me and assist me with everything. I know this is a medical insurance but compared to some medical aids i honestly feel that you get more benefits for a much lower premium. I just want to say THANK YOU, THANK YOU, THANK YOU
Helpful (0)
|Replies (0)NA
Nerine A
1 reviews | Active since Jan 2020
14 Jul 2025, 11:03
THANK YOU
I have been with Day 1 Health now for a couple of years. I have also been through some very difficult times during that period concerning the health of my family. I must compliment the staff at Day 1 Health especially Johan that have guided me to make the correct choices and guiding me through the processes. I must honestly say that they have been my lifeline and have been very helpful going out of their way to help me and assist me with everything. I know this is a medical insurance but compared to some medical aids i honestly feel that you get more benefits for a much lower premium. I just want to say THANK YOU, THANK YOU, THANK YOU
0
Replies (0)LC
WQ
Wendy Q
1 reviews | Active since Jan 2020
18 Jun 2025, 08:46
Day1 Health once again has *****ed me
Hello Peter.com please publish this review about Day1 health. These people are ******. I have a policy with them. I went to see two doctors paying R1500(consultation and scan, excluding medication) and R1000 respectively. They promised to pay when the receptionist called them. They said I should pay from my pocket and claim later. I did that yesterday, they're response is now that my plan is inactive for this month and therefore they cannot process a refund. The premiums were not paid this month only and the refunds are for the previous month. Why do they refuse to pay? What if I am no longer interested in their services hence the missed premium. These people are forcing me to pay June's premium for them to be able to reimburse me funds that were not for June. This is pure *****! Again, sometime in the year, I spoke to Rochelle on the phone before seeing the specialist and she did confirm that they'll pay R2000 towards that and when I inquired again, she sent me a recording that was not the one she confirmed R2000 and because I didn't want to talk, I was silent about it. When I called her I was driving with my kids in the car, and I don't touch my phone while driving, it was on handsfree and everybody was listening. These people are ****** and I call this *****! I want my money not stories! Even if I were to request all the recordings it shows that she'll eave behind the one in question. These people haven't paid Life Kingsbury hospital for a last year's admission,they say there was no authorisation. How? I was picked by an ambulance to this hospital and the crew called them in my presence and he was told to take me to a Life Hospital not Melomed as Melomed was 5minutes away. I was taken to Claremont which is more than 30mins from where I was, as it is their network hospital...only now they're chanting that there was no authorisation. The Drs at the emergency are calling me day in day out for the services rendered and I do have emergency cover with these people. I wonder if I were to get sick this year and be taken to an emergency room if aren't they gonna count this last year's payment as this year's. How I wish I get a better competitor who is not going to ***** me! Kindly step in and assist. I know how rude they are. The last time I dropped a review here,they denied it and called me a ****.
Helpful (0)
|Replies (0)WQ
Wendy Q
1 reviews | Active since Jan 2020
18 Jun 2025, 08:46
Day1 Health once again has *****ed me
Hello Peter.com please publish this review about Day1 health. These people are ******. I have a policy with them. I went to see two doctors paying R1500(consultation and scan, excluding medication) and R1000 respectively. They promised to pay when the receptionist called them. They said I should pay from my pocket and claim later. I did that yesterday, they're response is now that my plan is inactive for this month and therefore they cannot process a refund. The premiums were not paid this month only and the refunds are for the previous month. Why do they refuse to pay? What if I am no longer interested in their services hence the missed premium. These people are forcing me to pay June's premium for them to be able to reimburse me funds that were not for June. This is pure *****! Again, sometime in the year, I spoke to Rochelle on the phone before seeing the specialist and she did confirm that they'll pay R2000 towards that and when I inquired again, she sent me a recording that was not the one she confirmed R2000 and because I didn't want to talk, I was silent about it. When I called her I was driving with my kids in the car, and I don't touch my phone while driving, it was on handsfree and everybody was listening. These people are ****** and I call this *****! I want my money not stories! Even if I were to request all the recordings it shows that she'll eave behind the one in question. These people haven't paid Life Kingsbury hospital for a last year's admission,they say there was no authorisation. How? I was picked by an ambulance to this hospital and the crew called them in my presence and he was told to take me to a Life Hospital not Melomed as Melomed was 5minutes away. I was taken to Claremont which is more than 30mins from where I was, as it is their network hospital...only now they're chanting that there was no authorisation. The Drs at the emergency are calling me day in day out for the services rendered and I do have emergency cover with these people. I wonder if I were to get sick this year and be taken to an emergency room if aren't they gonna count this last year's payment as this year's. How I wish I get a better competitor who is not going to ***** me! Kindly step in and assist. I know how rude they are. The last time I dropped a review here,they denied it and called me a ****.
0
Replies (0)SC
SANNETTE C
1 reviews | Active since Jan 2020
30 May 2025, 12:00
Special THANK YOU to Sales Consultant, David Baloyi at Day1 Health.
A special thanks to David Baloyi (Sales Consultant & Authorized Representative) at Day1 Health, who ALWAYS replies on my email queries. He is consistent and truly reliable in my eyes!!! I hope his company values him!
Helpful (0)
|Replies (0)SC
SANNETTE C
1 reviews | Active since Jan 2020
30 May 2025, 12:00
Special THANK YOU to Sales Consultant, David Baloyi at Day1 Health.
A special thanks to David Baloyi (Sales Consultant & Authorized Representative) at Day1 Health, who ALWAYS replies on my email queries. He is consistent and truly reliable in my eyes!!! I hope his company values him!
0
Replies (0)