MS
Melicia S
Active since Jul 2022
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Poor Customer service
My Tymebank account was put on a debit hold without them communicating anything with me. I called them yesterday at 13h00 and have been on a hold for 20 minutes. I called again after 17h00 and still no luck. I decided to call when they open at 7h00 this morning and the same thing, HOLD. I managed to get a hold of a guy after my 3rd call and I asked him if he would call me back when my airtime finishes and he proudly said yes, he will do. He asked me to hold while he check my account and for some reason, we got disconnected not because my airtime ran out as I still have airtime left. This guy did not have the decency to call back and it is now 1 hour later. I emailed them yesterday and still no call from them. My debit orders was suppose to go off yesterday and did not due to the poor service. Once this has been sorted will I definitely close this account.
71 replies
8 months ago
Excellent and exceeding customer service award for August 2025 goes to Jane Satgekge
I send a request to be called back and was called by Jane Sathekge who assisted me with all my questions with a smile on her face...she even went the extra mile to make contact with the dentist to reschedule my appointment. Thank you for your excellent and professional service on Saturday morning. Keep up the good work 🙏
0 replies
9 months ago
Poor sales service
When I was sold the home router, I was never told to RICA the simcard. I called the call centre and was told it will take 72 hours up to 1 week or I can go to an MTN shop to get it RICA. ( it only takes 1 hour) now I have to take off from work to do their job for them as they don't have a RICA department anymore. Thank you for your excellent customer service and sales assistance.
0 replies
17 months ago
Still waiting for refund since 20 September 2024
So, on the 20th September 2024, I paid R249 to come and install the fiber. I was told the person that stayed here before me did not cancel their membership with a provider and I must get the person to cancel. The more I am explaining to them I am in a complex with other people who has fiber and that the person who stayed here did not have fiber, the more they telling me something. Till today, I have not received any feedback email or call regarding me refund after I cancelled my request. It is now almost 2 months. POOR CUSTOMER SERVICE.
0 replies
17 months ago
Not a happy client
I just booked now online for an amount of R1459,00 and only to find my bank account was debited for an amount of R2520.99. I need them to refund me immediately as this is not okay to rob a person like this.
0 replies
18 months ago
Unhappy client
Made a payment of R249 when asked. I had to make contact with them everyday to follow up and was told someone who stayed where I am currently need to cancel their account but the more I tell them I stay in a complex and the person who stayed here did not have an account as they are picking up the other tenants in the block. I decided to cancel this whole thing and request for my money to be refunded and still no communication from them. I chatted to a staff member by the name of Langelihle Madondo who was so unkind and not pleasant at all. This company needs to be closed.
0 replies
45 months ago
Very poor customer service
So, since my review left here on the 25th July 2022, I received a reply on the 26th July 2022, that they are sorry to hear about the service experienced and sincerely apologize and that the matter has been escalated to their Old Mutual protect complaints team to urgently assist and resolve directly with me. It is now the 14th August and still no call or e-mail from them. What do I do now?
134 replies
45 months ago
Unprofessional staff
Since I moved from Greenlight to Old Mutual Life cover, I have bot been happy. 1-My policy was cancelled, monies was deducted every month and I was never informed about this. I had to call to ask why the debit order stopped all of a sudden, only to find my policy was cancelled. 2-No communication from Justin Chetty who was assisting me until I had to make a fuss. 3-I call and e-mail and I don't get replies 4-I call and hold for +/- 20 min 5-You ask to be called back at 12h00 and get a promise he/she will call and he/she never. 6-They claim they called but when you do pick up, they cut the call after 2 rings to show they did call. 7-You asked to be called at 12h00 during the week cos you are not allowed to use your phone during working hours, you still get a call but not after 12h00. 8-You asked for your details to be changed but it never 9-Policy laps after staff cannot assist to change your bank details and you get informed about in via an old e-mail address you asked to be changed 10-Rude and unprofessional staff 11-and the list goes on
134 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)