Debtco Group
Verified Business
|4.8|329 Reviews (last 12 months)|Responds in 114h 45m
Debtco Group
Verified Business
|4.8
329 Reviews (last 12 months)
Responds in 114h 45m
Scores reflect the Overall AI Score for each category
Debtco Group
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Debtco Group earns strong praise for individual consultants like Fareed, Thembisa, and Mlungisi Nciza who guide clients through debt review with patience and clarity. However, a recurring undercurrent of complaints describes mis-selling, unauthorised debt review registrations, refund disputes, and difficulty obtaining clearance letters, creating a sharply divided customer experience profile.
TrustIndex
6.7
Ranking
#1
in Collections
Reply Time
114h 45m
NPS Score
32
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Debtco Group earns strong praise for individual consultants like Fareed, Thembisa, and Mlungisi Nciza who guide clients through debt review with patience and clarity. However, a recurring undercurrent of complaints describes mis-selling, unauthorised debt review registrations, refund disputes, and difficulty obtaining clearance letters, creating a sharply divided customer experience profile.
Debtco Group's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Customers repeatedly name consultants Fareed, Thembisa, Mlungisi Nciza, Aaqilah, and Illhaam for patient, knowledgeable guidance. Reviewers describe staff as professional, friendly, and willing to explain debt review processes clearly, with many feeling personally supported through stressful financial journeys.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Fareed, thank you for the good service and for checking in
1 reviews | Active since May 2026
Fareed, thank you for the good service and for checking in
1 reviews | Active since May 2026
I was in a bit of a quandry as I did not understand a lot of the communication from my bank, making me feel like things are going pear shaped. I had to convey my 'disappointment' to Fareed...😂🤣. Quietly in the background, everything got sorted and I want to thank him for the call today. I feel much calmer and and appreciate what Debtco has done for me.
1 reviews | Active since May 2026
I was in a bit of a quandry as I did not understand a lot of the communication from my bank, making me feel like things are going pear shaped. I had to convey my 'disappointment' to Fareed...😂🤣. Quietly in the background, everything got sorted and I want to thank him for the call today. I feel much calmer and and appreciate what Debtco has done for me.
1 reviews | Active since May 2026
I highly recommend their service, thanks a lot Mr Fareed, you are very passionate and loyal with your work, keep on doing the good job👏
1 reviews | Active since May 2026
I highly recommend their service, thanks a lot Mr Fareed, you are very passionate and loyal with your work, keep on doing the good job👏
The most common complaint about Debtco Group, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Value & Billing. While some praise affordability and reduced installments, a notable pattern describes ongoing debit orders after cancellation, refund disputes, unexpected fees to clear names, and consumers feeling financially trapped. Billing transparency emerges as a significant pain point for dissatisfied clients.
Debtco Group scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Collections, compared to the Collections industry average of 2.8. Their strongest theme is Staff Expertise (4.5); their weakest is Pricing & Billing (3.2). The top AI-rated Collections business on Hellopeter is Debtco Group (3.9). How is the AI Score calculated? →
Debtco Group has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 329 reviews in the last 12 months. Hellopeter has tracked Debtco Group across 509 total reviews. How is the TrustIndex calculated? →