DISAPPOINTING DER ZUCKER BACKER

Oh such bad service. Waited at least 40 minutes for our food which was an open sandwich. The chips were oily, cold and undercooked. The crust of the bread was so hard that even my husband had trouble cutting his. It bent my fork it was so hard. It was impossible for me to cut it, so I had to separate the crust from the bread and eat it by hand. The edge of the rye bread was also burned and then covered with basil pesto. So so slow. I had to take my bill and credit card in my hand and walk to the exit before someone assisted us to pay it. The waitress apologised for the delay as they were so busy (she wasn't our waitron, but very nice) but the restaurant was half empty, so pity the customers when its full. Their bill shows the amount of a 10% tip and 12% tip as a guide. Zero tip is the appropriate tip for such terrible service. I've seen them as I've driven past and always wanted to eat there. Nice menu but terrible food and service.