DC
DIGITAL CARE SOUTH AFRICA
Unclaimed Business
DC
DIGITAL CARE SOUTH AFRICA
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Nobantu N
1 reviews | Active since Jan 2020
4 Sept 2025, 05:49
Trapped into a contract I never wanted
Last year I went to a Jet store looking to buy a phone with cash or as a laybuy. After chosing one I liked, the consultant at the store suggested a different payment method. As she explained it the Digital care contract normally included a 24 months payments plan but I could call in after signing the contract to have it adjusted to a 6 months contract instead, which is what I wanted. She insisted that alterations to the payment plan were possible and that I should sign. Believing her, I did only to be confused by the first when the first payment was taken from my account as the amount was to low for a six months payment plan. I went back to the store repeatedly to speak to the representative and her colleagues, only to eventually find out that the person I dealt with was still new to the job and didn't explain the terms clearly. They claimed there was nothing they could do to help me in-store and they told me to contact Digital Care directly for help. Contacting Digital Care has been pointless. Even when I explained the situation they just blamed me for not getting clarification on the contract terms before signing. I have already paid the value of the phone which was on sale for R2 000 and continuing with this contract would mean I will end up paying a total of R8 000 in the end. I tried to ask about the cancellation policy and fee but they say cancellation is an additional fee which they never mentioned as early as I could have cancelled. This is a breach of my rights under South Africa's Consumer Protection Act.
Helpful (0)
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Nobantu N
1 reviews | Active since Jan 2020
4 Sept 2025, 05:49
Trapped into a contract I never wanted
Last year I went to a Jet store looking to buy a phone with cash or as a laybuy. After chosing one I liked, the consultant at the store suggested a different payment method. As she explained it the Digital care contract normally included a 24 months payments plan but I could call in after signing the contract to have it adjusted to a 6 months contract instead, which is what I wanted. She insisted that alterations to the payment plan were possible and that I should sign. Believing her, I did only to be confused by the first when the first payment was taken from my account as the amount was to low for a six months payment plan. I went back to the store repeatedly to speak to the representative and her colleagues, only to eventually find out that the person I dealt with was still new to the job and didn't explain the terms clearly. They claimed there was nothing they could do to help me in-store and they told me to contact Digital Care directly for help. Contacting Digital Care has been pointless. Even when I explained the situation they just blamed me for not getting clarification on the contract terms before signing. I have already paid the value of the phone which was on sale for R2 000 and continuing with this contract would mean I will end up paying a total of R8 000 in the end. I tried to ask about the cancellation policy and fee but they say cancellation is an additional fee which they never mentioned as early as I could have cancelled. This is a breach of my rights under South Africa's Consumer Protection Act.
0
Replies (0)TO
Tania O
1 reviews | Active since Jan 2020
23 Jan 2025, 18:47
Digital care is robbing me
I took a phone lease in April 2023 for 12 months. Total repayment was R3770. I paid this in full longer than 12 months because I missed 3 months payment. This company then has debt collecting companies call and email me. I send the company proof of payments (bank statments) the lease agreement which proves I have paid them back in full. They persist I am still in debt with them for R2000 + areas. They say it was a 24 month lease. How does one pay R3770 in 24 months when the no th repayment amount is R249.99? How have I paid for 15 months but still owe R2000 + arreas? This have effected my credit score. I called them multiple times, they are *****ulent because their name changed from digital care to boltech. Their customer service is lazy, the managers never call back. I have explained and sent proof over and over again and every month they say I owe more. This is effecting not only my credit score but, my mental health. Make it stop! I do not recommend anyone use their service and clearly I am not the only person they do this to!
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Tania O
1 reviews | Active since Jan 2020
23 Jan 2025, 18:47
Digital care is robbing me
I took a phone lease in April 2023 for 12 months. Total repayment was R3770. I paid this in full longer than 12 months because I missed 3 months payment. This company then has debt collecting companies call and email me. I send the company proof of payments (bank statments) the lease agreement which proves I have paid them back in full. They persist I am still in debt with them for R2000 + areas. They say it was a 24 month lease. How does one pay R3770 in 24 months when the no th repayment amount is R249.99? How have I paid for 15 months but still owe R2000 + arreas? This have effected my credit score. I called them multiple times, they are *****ulent because their name changed from digital care to boltech. Their customer service is lazy, the managers never call back. I have explained and sent proof over and over again and every month they say I owe more. This is effecting not only my credit score but, my mental health. Make it stop! I do not recommend anyone use their service and clearly I am not the only person they do this to!
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Replies (0)NK
Nosipho K
1 reviews | Active since Jan 2020
7 Oct 2024, 05:23
Delay payments
I did a campaign with Megaworxx for digital care South Africa and Megaworxx hasn’t paid our incentives. We have been waiting since July and 2 weeks back they told us the client has paid but they haven’t processed the money as promised.
Helpful (0)
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Nosipho K
1 reviews | Active since Jan 2020
7 Oct 2024, 05:23
Delay payments
I did a campaign with Megaworxx for digital care South Africa and Megaworxx hasn’t paid our incentives. We have been waiting since July and 2 weeks back they told us the client has paid but they haven’t processed the money as promised.
0
Replies (0)AN
Anele N
1 reviews | Active since Jan 2020
15 Aug 2024, 06:40
Account Handed over
unhappy client I had a contract with digital care and settled both of my phones however my account was handed over to one the debt collection company Nu -debt , I've been receiving SMS ,calls its unacceptable your service its very poor and path ethic will sue you please remove my name to external debt collection company
Helpful (0)
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Anele N
1 reviews | Active since Jan 2020
15 Aug 2024, 06:40
Account Handed over
unhappy client I had a contract with digital care and settled both of my phones however my account was handed over to one the debt collection company Nu -debt , I've been receiving SMS ,calls its unacceptable your service its very poor and path ethic will sue you please remove my name to external debt collection company
0
Replies (0)NB
Ntombizanele B
1 reviews | Active since Jan 2020
17 Jun 2024, 18:05
Still waiting for my refund
After paying off the contract, thy then deducted another month without closing off the account until I called them on 3/6/24 they promised to pay back the money owed to me but as of today I haven't received it . The part that gets me angry is that when I keep calling them they keep saying my money has been processed but there's still nothing in my account
Helpful (0)
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Ntombizanele B
1 reviews | Active since Jan 2020
17 Jun 2024, 18:05
Still waiting for my refund
After paying off the contract, thy then deducted another month without closing off the account until I called them on 3/6/24 they promised to pay back the money owed to me but as of today I haven't received it . The part that gets me angry is that when I keep calling them they keep saying my money has been processed but there's still nothing in my account
0
Replies (0)PK
Patience K
1 reviews | Active since Jan 2020
8 Apr 2024, 08:52
Unhappy customer
I am definately not happy with the way they do things really. They never pick calls on their customer service line . But there are few of them who are willing to help.
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Patience K
1 reviews | Active since Jan 2020
8 Apr 2024, 08:52
Unhappy customer
I am definately not happy with the way they do things really. They never pick calls on their customer service line . But there are few of them who are willing to help.
0
Replies (0)SD
Sisanda D
1 reviews | Active since Jan 2020
7 Feb 2024, 07:43
Poor service
I lost my phone last year and each time I call then there's no answer, even emails there's no response, I just stopped paying the installment cz they don't want to transfer me to the insurance company
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