DinoWorld Festival is a ****

This is a **** organization. There was a Dino World festival scheduled for the 14 -16 November in Port Elizabeth. I bought the group of 8 ticket to celebrate my sons second birthday on 15 November at the festival. On the 5th of November I received an email stating the event was postponed and if we cannot attend the future dates, we should send an email with our details to talia@dinoworldmzansi.com to request a refund. On the 7th of November, I sent an email requesting a refund. I had my name, surname, banking details and also attached the ticket to request for the refund. I got an email back requesting I send my name, surname, banking details and ticket number. I sent another emailing stating " my previous email literally has all the information you are requesting. I even attached the ticket itself" I have since not gotten any other response to my daily emails to them asking for my money back. Now I saw on Facebook that the event dates were changed to 13-15 November 2026. My child's birthday is this Saturday and I still haven't received my money back so I can make alternative arrangements. Do not support this **** organization, they will ***** your money and ignore you.