Very quick to take your money, not so happy to refund if they are at fault for changing the dates.

Dino World advertised an event for Ermelo for dates 20 to 23 February 2025, for which I bought tickets. Dino World then sent an e-mail on 07 January 2025, informing ticket holders that the venue moves to Secunda, dates 03 to 06 April 2025. However, later on, the dates on the Facebook Page were confirmed as 06 to 09 March 2025. The e-mail from Dino World dating 07 January 2025, clearly stated that if I were unable to attend on the new dates, I will be fully refunded. I have been struggling ever since to get any type of response from Dino World to process the refund. None of my e-mails have not been responded to. Eventually got a generic response via the Facebook Messenger. After many back-and-forth messaging, finally the response on 20 February 2025 that my name has apparently been "put on a list" but that they are working on a backlog. Today, 06 March 2025, when I followed up for the umpteenth time, was again given the same generic response that my name is on the list. Obviously, this did not sit well with me, and I requested a confirmed date when refund will be processed. Was then told they will only start with the refund process 2 weeks from now. Why only in 2 weeks?? The event will be gone by then. Why refund me weeks after the event is finished and moved on to the next town?