AV
Amor V
Active since Jan 2019
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Very quick to take your money, not so happy to refund if they are at fault for changing the dates.
Dino World advertised an event for Ermelo for dates 20 to 23 February 2025, for which I bought tickets. Dino World then sent an e-mail on 07 January 2025, informing ticket holders that the venue moves to Secunda, dates 03 to 06 April 2025. However, later on, the dates on the Facebook Page were confirmed as 06 to 09 March 2025. The e-mail from Dino World dating 07 January 2025, clearly stated that if I were unable to attend on the new dates, I will be fully refunded. I have been struggling ever since to get any type of response from Dino World to process the refund. None of my e-mails have not been responded to. Eventually got a generic response via the Facebook Messenger. After many back-and-forth messaging, finally the response on 20 February 2025 that my name has apparently been "put on a list" but that they are working on a backlog. Today, 06 March 2025, when I followed up for the umpteenth time, was again given the same generic response that my name is on the list. Obviously, this did not sit well with me, and I requested a confirmed date when refund will be processed. Was then told they will only start with the refund process 2 weeks from now. Why only in 2 weeks?? The event will be gone by then. Why refund me weeks after the event is finished and moved on to the next town?
0 replies
87 months ago
Randall Arendse is a superstar
Thank you Randall Arendse for your attention to detail and compassion. I had to submit a claim after another driver rammed my vehicle. Randall Arendse went the extra mile to sort out the claim and even recovered the excess I had to pay, from the guilty party. All this in record time. Thank you!!
105 replies
89 months ago
Refund not being processed
Due to the hailstorm we checked out early. I was promised the refund to be processed within 7 days. All documents were submitted 18 December, refund still not processed. Not getting proper response from Sun City, being sent from one incompetent person to the next. Are told they will call me back but never do. Head Office says Cabanas should process payment, Cabanas is saying Head Office should process payment. So the buck is being passed in order to avoid making payment and to delay the refund. Meanwhile Sun City is getting interest on my and many other clients money that should have been refunded already.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)