Dischem health - Poor service and business sense

I took out the policy in January and it in the recording the I asked to deduct the end of January, Dischem did not deduct and then deducted twice the end of February, firstly that’s not what I agreed to secondly Dischem health put me in a financial difficulty, as this was an amount budgeted for other accounts. I called You guys to move my start date and was told it can’t be moved my account is suspended and I need to pay the money, spoke to a lady Tandiswa, she didn’t want to give the managers name or her surname , she wasn’t not very helpful as I asked if retention can give me a call and was told NO YOU MUST SEND AN EMAIL WE CANT HELP YOU. this makes no business sense, as you would rather let me cancel and join your competitor than assist me and have a loyal customer by retaining the business, I hope this can be resolved quickly r I wish to cancel and never join you again