SG
Shadley G
Active since Sep 2017
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Dischem health - Poor service and business sense
I took out the policy in January and it in the recording the I asked to deduct the end of January, Dischem did not deduct and then deducted twice the end of February, firstly that’s not what I agreed to secondly Dischem health put me in a financial difficulty, as this was an amount budgeted for other accounts. I called You guys to move my start date and was told it can’t be moved my account is suspended and I need to pay the money, spoke to a lady Tandiswa, she didn’t want to give the managers name or her surname , she wasn’t not very helpful as I asked if retention can give me a call and was told NO YOU MUST SEND AN EMAIL WE CANT HELP YOU. this makes no business sense, as you would rather let me cancel and join your competitor than assist me and have a loyal customer by retaining the business, I hope this can be resolved quickly r I wish to cancel and never join you again
53 replies
11 months ago
First for woman Still no feedback after hello Peter complaint they don’t care
1st for woman NO TCF(treating customers fairly) NOT EVEN WORTH A ONE STAR..I took out building insurance and my debit went off on the 26th April I logged a claim on the 13th May on the 15th May first for woman sent a plumber and I was told by the plumbing company I can pay them the excess of R2500 and they will be able to fix it. I told them I will hear by my insurance company, Maggie Govender was the one who was responsible for my claim, after numerous calls I could never get hold of her, eventually I was told I need to pay the excess, by a different consultant I then said we can do the cash payout as we don’t have R2500 to pay for excess. 1st for woman came back 3 weeks later saying they cannot cover the claim. Firstly they want me to pay excess and fix my leak and paving, then changed their decision within a week. I was told I will be called by her manager Henish, I never got a call back spent so much on airtime, as for the app there’s no response as well as Facebook. I will be sending this to one of my contacts so we can make a viral video, this is unacceptable.. firstly,, surely you had to know whether or not I’m covered upon evaluating my claim, then you tell me I need to pay excess to have it fixed, and now you tell me I’m not covered I pay R1000 a month to first for woman . If this is not resolved I. would like to cancel my policy and want my 2 months premium back as your services are pathetic and I can use those funds to pay a different insurer. What happened to treating customers fairly
212 replies
11 months ago
1st for woman NO TCF(treating customers fairly)
NOT EVEN WORTH A ONE STAR..I took out building insurance and my debit went off on the 26th April I logged a claim on the 13th May on the 15th May first for woman sent a plumber and I was told by the plumbing company I can pay them the excess of R2500 and they will be able to fix it. I told them I will hear by my insurance company, Maggie Govender was the one who was responsible for my claim, after numerous calls I could never get hold of her, eventually I was told I need to pay the excess, by a different consultant I then said we can do the cash payout as we don’t have R2500 to pay for excess. 1st for woman came back 3 weeks later saying they cannot cover the claim. Firstly they want me to pay excess and fix my leak and paving, then changed their decision within a week. I was told I will be called by her manager Henish, I never got a call back spent so much on airtime, as for the app there’s no response as well as Facebook. I will be sending this to one of my contacts so we can make a viral video, this is unacceptable.. firstly,, surely you had to know whether or not I’m covered upon evaluating my claim, then you tell me I need to pay excess to have it fixed, and now you tell me I’m not covered I pay R1000 a month to first for woman . If this is not resolved I. would like to cancel my policy and want my 2 months premium back as your services are pathetic and I can use those funds to pay a different insurer. What happened to treating customers fairly
58 replies
15 months ago
Optivest unauthorised debits
Good day I joined Optivest last year and wasn’t happy with the service and then decided to cancel the policy, however they keep deduction a fee each month even though I have the cancellation letter sent by Natasha Adonis.. I had to reverse these debuts for the past 3 months and was charged R45 per reversal, who will be liable for the bank fees charged
53 replies
16 months ago
Budget insurance- bad service
I processed a claim for my vehicle and no one gave me a call, I had to call in for follow ups, I was then told by the one consultant I shouldn’t call and wait for budget to call me back. I received a sms today saying they tried to get hold of me and was unsuccessful, I have no record of calls as I had my phone with me the entire day. I then Received an email I need to pay R2800 excess to a repair shop. There was no discussion on the way forward and no questions regarding whether i want to repair it myself. I moved from my previous insurer for such a bad service, so tried calling the contact Center and they closed on weekends. I think I need to lay a formal complaint and post it on social media. They have no feedback as to how much my damage is, usually with insurers they notify you the amount and ask whether u would like to go ahead with the claim why process without finalising with me and why you don’t disclose the how much the damage is,
56 replies
29 months ago
MTN - no response even on Hello peter
Good day I have upgraded my contract and in September and MTN told me I will only pay for one device it’s heading into month 3 and they charging me for 2 devices, this is the second time I’m complaining on hello Peter.I requested the recording as they say it’s available upon request, I’m waiting for it for 2 months and no one has got back to me. I called customer services mailed the complaints department, mailed the head of complaints, mailed the mtn customer care, I placed it on facebook messenger I even went to put the complaint on hello Peter. Mailed the sales agent who sold me the contract.. no one is getting back to me. I have no idea what to do next
0 replies
29 months ago
MTN -DIRECT SALES *****
They dont deserve a 1 star, I am still waiting for a response from MTN after a month, I have been on a call for 3 hours, being transferred between sales and customer care. All other companies have a way to resolve the queries once a post goes to hello peter, but MTN really dont care. I requested a recording regarding an early upgrade as I was promised I will only pay frr the new contract. Now they billing me for 2 cellphone contracts
0 replies
29 months ago
MTN -*****ULENT SALE
I had an upgrade done more than a month ago and asked the consultant thrice about my billing. I was told I will only pay for my new contract, which is R940, I was happy and continued with the sale, only to find out my contract is R1600. With a 100min which is spilt to 50mtn and 50all—net. I asked where I can share my data plan to my number and that’s not working at all. I sent an email to the complaints more than 3 weeks ago and nothing is resolved as I’m waiting for them to listen to the recording. My line is now suspended as I told them I will reverse the funds as this sale was done *****ulently. I have now asked the national consumer for assistance. MTN should be ashamed for not putting their customers first. I am at wits end and I will go publicy with their bad service as I have all the proof and emails regarding my complaint. No one ever came back to me with the recording as I know MTN knows it was their mistake. I therefore encourage everyone trying to open a MTN contract, DONT SIGN UP WITH THEM- I have been a loyal customer for more than 14 years and the level of service is pathetic have a look at all the complaints on their social pages and Hello Peter. Their consultants is *********** as I tried speaking to a manager more than a month ago he promised to call back and I haven’t heard from him since. This company is leaching the consumer dry and we do not deserve this level of service. I feel I need to be compensated for all the calls and being in a position where R700 was deducted due to a *****ulent sale. My account is now suspended and I cannot make calls. NOTHING IS RESOLVED I EVEN COPIED THE CEO AS WELL AS THE HEAD OF COMPLAINTS, This needs to be addressed, I will be also asking help from the ombuds as my November billing has already been sent to me and my query is still not resolved
73 replies
31 months ago
MTN - poor service delivery putting customer last
Mtn it’s been 3 weeks and I have been trying to resolve an issue where my account is flagged for collections I have never skipped a payment once. The moment I try to upgrade it’s flagged for collections, at your stores as well as online and call center. I spoke to a manger in the call center Riley, he promised he will call me and it’s 1 week later and he didn’t call back I spoke to a consultant Fortune who has been trying to help me I requested to speak to him and he couldn’t take my call. He then told the consultant to tell me to call a manager in collections.. I’m am at wits end and will be sending an email Mr Ralph Mupita. He needs to see the level of service rendered by his employees. I am being sent from pillar to post and keep on being advised I need to call certain departments. Fortune tried his utmost best to assist. My question is why couldn’t Riley call a manger and explain the situation as I am unable to see why is displayed on the systems, he has access to. Surely he would explain it better and the issue would have been resolved much earlier. This level of service needs to be dealt with as I have been a loyal customer for years and we were about to live my wife’s contract to MTN. Your services is really bad
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (90%)